Home Care Intake Coordinator

Trinity Health•Livonia, MI

1d•Onsite

About The Position

As a Home Care Intake Coordinator, you'll be responsible for communicating, coordinating, and documenting care for the transition of patients to home-based services. This role is also responsible for identifying/determining appropriateness of care, gathering medical and insurance/financial data, documenting in the EMR, and communicating with patients and families, as well as working with Care Management, physicians, and referral sources. We believe in building careers, not just jobs, and our culture is built on support, growth, and opportunity. You can expect consistent and reliable workloads, predictable schedules, competitive pay, low-cost benefits that begin on your first day, real career growth opportunities, efficient documentation with the Epic EHR system, and a fast, respectful hiring process.

Requirements

Associate's degree preferred, High School diploma with equivalent 2-4 years industry experience.
2-3 years home care, hospice, discharge planning, or case management experience preferred.
Working knowledge of governmental reimbursement criteria.
Knowledge of third-party / managed care contracts related to THAH services preferred.
Microsoft computer skill set.
Experience with THAH current software platforms and applications preferred.
Working knowledge of standard office equipment and remote technology.
Must be able to communicate with high-level customer service, phone etiquette and confidence to effectively work with internal and external customers.
Demonstrates a commitment to customer service and demonstrates agility and challenges to engage and participate in process improvement.
Must possess interpersonal skills sufficient to interact effectively with clients and their families, as well as caregivers, peers, subordinates, supervisors, referral sources, divisional personnel and the public.
Previous experience working in a healthcare environment, demonstrating computer literacy.

Nice To Haves

Associate's degree
2-3 years home care, hospice, discharge planning, or case management experience
Knowledge of third party / managed care contracts related to THAH services
Experience with THAH current software platforms and applications

Responsibilities

Communicating, coordinating, and documenting care for the transition of patients to home-based services.
Identifying and determining the appropriateness of care.
Gathering medical, insurance, and financial data.
Documenting in the EMR.
Communicating with patients and families.
Working with Care Management, physicians, and referral sources.