Home Care Director

Sarah Bush Lincoln • Mattoon, IL

1d • $99,112 - $153,629

About The Position

The Home Care Director oversees the daily operations of branch location(s). Assures quality patient care standards are met. Assures compliance of various regulatory agencies. Provides leadership to staff at branch locations.

Requirements

• RN, BSN & Active RN in the State of IL
• BSN (Required)
• RN-Registered Nurse - Illinois Department of Financial and Professional Regulation

Responsibilities

• Accountable for managing day-to-day operations
• Actively participates in ongoing continuing education opportunities to accomplish both personal and professional self-development and to remain current in healthcare issues and department specific trends.
• Coach: Leads by example. Demonstrates and coaches employees to attain the highest level of SBL Performance Standards. Inspires, nurtures, and challenges others to reach their full potential. Provides timely employee feedback in spirit of helping employees to be successful. Provides meaningful performance evaluations within established timelines. Empowers employees to perform to their fullest potential. Cooperates, collaborates, and forms partnerships. Works well with others (senior leaders, peers, employees, medical staff, etc.). Supports the needs of other departments and/or leaders. Retains and selects people who fit the culture of Service Excellence. Actively participates in hiring process and ensures that new employees meet all job and documentation requirements. Effectively applies the peer interview principles to select employees that reflect SBL Stds of Performance. Fosters positive employee relationships.
• Demonstrates passion and compassion. Shows empathy for others (patients, employees, peers, etc.) during difficult situations. Exudes enthusiasm everyday. Expresses appreciation for time and effort and offers rewards. Demonstrates effective use of Bravo Recognition and Rewards Program. Expresses appreciation/awards in a manner meaningful to the employee, uses the Bravo Preference Sheet.
• Provides education and cultivates successors. Supports employees in educational and professional growth opportunities. Identifies and nurtures potential successors.
• Collaborates with other Branch locations and other agencies to facilitate the acceptance of patients and the delivery of services.
• Communicator: Effectively conducts cascade learning sessions and submits accountability forms on time; ensures that the communication board is up to date; supports and participates in The Daily Charge. Demonstrates strong presentation and listening skills. Articulates thoughts effectively, using the SBAR format appropriately. Respects all others and their opinions. Applies active listening principles and is open to ideas of others. Presents differing opinions in a constructive manner. Consistently provides clear and honest feedback in a helpful manner. Frames mistakes positively, as learning opportunities. Accepts constructive feedback. Commits to improving performance where opportunities exist.
• Develops and administers staffing schedules to maximize utilization of material and human resources to achieve superior patient/customer service.
• Develops creative solutions as required in solving conflicts or complex problems; works to structure win-win solutions when possible.
• Ensures compliance with all regulatory agencies governing health care delivery and the rules of accreditation.
• Focuses on establishing stability and reducing variance in the operations of all departmental functions. Promotes and utilizes Quality Improvement principles and methods to achieve continuously improving departmental services and systems. Responds to appropriate requests and initiatives from Vice Presidents, other Directors and Managers, physicians, and staff to improve services.
• Life-Long Learner: Pursues learning opportunities. Actively participates in professional associations/organizations. Continues learning and professional development through reading and taking courses. Commits to professional leadership development. Actively involved in professional associations; encourages staff to develop their careers. Identifies and seeks best practices. Networks with professional groups/organizations to seek and share best practices. Participates in discussions and/or site visits to explore ways of doing things. Takes risks, is resilient and learns from mistakes. Uses FOCUS-PDCA to improve process performance and service mapping to improve customer service.
• Manages documentation to ensure that the patient/client’s clinical record meets legal and regulatory requirements, facilitates care, enhances the continuity of care, helps coordinate treatment and evaluation of the patient/client, and establishes medical necessity so payers will reimburse for the services that are provided. Oversees the assignment of staff, monitoring of daily and weekly schedules, and the matching of caregiver qualifications to patient/client needs. Manages quality through patient/client care appraisals and employee supervision. Supports the management of capitated agreements by overseeing utilization and the assignment of appropriate staffing.
• Oversees the coordination between patient/client intake, scheduling, care plan development and resource utilization. Coordination includes obtaining physician’s orders, when required by federal, state and local laws, and company policy, appropriately matching caregiver skills to patient/client’s needs and expectations, assigning a primary and secondary care team to the patient/client, and consistently scheduling those care teams to provide the patient/client’s care.
• Participates in interdisciplinary case conferences that effectively coordinate communication regarding patient/client problems, needs, psycho social and spiritual concerns, and implementation of an individualized, interrelated plan of care.
• Responsible for development, implementation, and evaluation of departmental policies, procedures, protocols and standards to maintain a high quality level of service.
• Safety Advocate: Ensures a safe environment and practices for patients and employees. Establishes an environment that encourages reporting of safety events. Supports and promotes a culture of reliability to speak up for safety. Encourages safety survey participation and develops improvement plans based on results.
• Seeks opportunities to more fully incorporate staff into daily operations.
• Serves as the Home Care representative to the community. Markets the program and its services to physicians, patients and the general community. Maintains a visible profile of community involvement and guides agency efforts to be identified as the clear provider of choice in the service area. Maintains a regular schedule of marketing/public relations visits to promote Home Care services.
• Service Champion: Commits and leads others to service excellence. Consistently submits weekly rounding and upstream reports. Ensures dept use of Service Recovery principles. Models and holds employees accountable to SBL Standards of Performance. Completes development of goals within established timelines and updates as indicated. Meets dept and org goals re: patient experience and/or other meaningful measures. Commits actions to benefit the community we serve. Participates in SBL community events.
• Steward: Practices Stewardship in the management of people, materials, and finances. Committed to accuracy of work of the department. Manages staff time and attendance effectively. Meets defined objectives within established deadlines. Meets timelines as established in Action Plans. Meets timelines for employee performance reviews and other HR responsibilities. Meets or exceeds budget performance.
• Values Compass: Demonstrates integrity and high ethical standards. Models and holds employees accountable to SBL Values. Demonstrates consistency in words and actions; keeps commitments; fulfills obligations. Takes responsibility for actions. Does the right thing, even when it is not the "easy" thing. Utilizes employee survey results to improve performance.

Benefits

• Career development is available through continuing education and on-site training
• Employees reap the benefit of our work culture which is steeped in professional and personal development programs.
• We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers.
• We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program-- all designed to help staff achieve their goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager