Director of Operations - Home Care

Care Advantage Corporate•Chevy Chase, MD

3d•Hybrid

About The Position

Lead With Purpose. Scale With Excellence. Transform Lives. At Capital City Nurses, a proud member of the Care Advantage family, we believe home care is more than a service-it's a lifeline for families and a mission that demands leadership, compassion, and operational excellence. Everything we do is grounded in our ICARE Values: Integrity – We lead with honesty and do what's right, even when it's hard Compassion – We serve patients, families, and one another with empathy and heart Accountability – We own results and deliver on our commitments Respect – We value every voice-clients, caregivers, and colleagues Excellence – We continuously improve, innovate, and raise the standard of care We are seeking a strategic, high-impact Director of Operations to lead and optimize multi-site performance, elevate client experience, and drive sustainable growth across three critical markets. The Role: Strategic Operator + People Leader This is a high-visibility regional leadership role responsible for translating company vision into operational execution. You will act as: A trusted partner to senior leadership A coach and developer of branch teams A driver of operational performance and service excellence A champion of culture and ICARE values across markets

Requirements

Bachelor's degree in Healthcare Administration or related field (or equivalent experience)
5+ years of leadership in home care, healthcare operations, or multi-site service environments
Experience managing multiple locations or markets
Strong understanding of: Home care delivery models, Workforce management, Client service operations
Proven ability to lead through influence, not just authority
Strong decision-making in fast-paced, ambiguous environments
Experience building and scaling high-performing teams
Data-driven mindset with strong analytical capabilities
Exceptional communication and stakeholder management skills
High accountability and ownership mindset
Strong emotional intelligence and client-first approach
Adaptability and resilience in a dynamic environment
Passion for improving lives through service

Responsibilities

Build and lead a high-performing, mission-driven team.
Oversee hiring strategy, workforce planning, and talent pipeline development
Lead onboarding programs that drive early success and retention
Coach, mentor, and develop branch leaders and support staff
Foster a culture of ownership, urgency, and service excellence
Ensure ICARE values are embedded into hiring, performance management, and daily operations
Drive accountability through clear expectations and performance management
Own the performance engine across all branches.
Build and monitor market-specific performance dashboards
Identify trends, diagnose issues, and implement corrective action plans
Partner with branch managers to improve underperforming locations
Drive a data-first decision-making culture
Ensure delivery of consistent, high-quality care across all markets
Personally engage with high-value (Tier A & B) clients to strengthen relationships
Oversee quality assurance processes and proactive client outreach
Analyze client feedback and implement continuous improvements
Address escalations with urgency, empathy, and resolution ownership
Lead efforts to simplify, standardize, and scale operations.
Evaluate workflows across branches and implement best practices
Identify inefficiencies and remove operational bottlenecks
Improve coordination between scheduling, recruiting, and care delivery teams
Ensure audit readiness, compliance adherence, and documentation excellence
Partner with RVP of Operations to define and roll out quality standards
Play a key role in ensuring financial health and growth.
Support budget planning and forecasting for each market
Monitor branch financial performance and drive accountability
Align staffing, recruiting, and operations to meet growth targets
Identify opportunities to expand services and improve margins
Lead regular cross-functional meetings to ensure alignment
Break down silos between offices, departments, and markets
Ensure consistent communication and execution across regions