Home Care Coordinator

Epic • Brandywine, MD

1d • Hybrid

About The Position

EPIC is an organization that strives to develop and maintain a harmonious work environment and encourages growth and professional development. All EPIC team members have basic requirements in areas such as Leadership, Team Management, and Compliance Assurance. The position of the Home Care Coordinator is responsible for coordinating client care services, caregiver scheduling, compliance monitoring, referral relationship management, and operational support to ensure exceptional service delivery. This role serves as a vital link between clients, caregivers, referral sources, and leadership, helping to drive organizational growth while maintaining regulatory compliance and quality standards. The Home Health Care Coordinator works collaboratively with the Director of Nursing, Recruiter, CEO, caregivers, clients, and referral partners to support EPIC's mission of delivering outstanding home healthcare services. Ensures that EPIC’s existing database structure is utilized by CAREGIVERs as required by regulation. Overall, ensures EPIC’s in-home care services operate smoothly.

Requirements

• Must have a dependable automobile and a clean driving record.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite and healthcare database systems.
• Ability to maintain confidentiality and professionalism.
• Customer-service oriented with strong relationship-building skills.
• Detail-oriented with strong auditing and documentation review capabilities.
• Must have strong critical thinking skills.
• Have strong adaptability and flexibility to be effective in changing environments.
• Ability to closely collaborate across all EPIC programs and departments.
• Ability to work together as a team where there is effective communication.
• Must be able to prioritize, multi-task and meet deadlines in compliance with internal and external agencies rules and regulation.
• Excellent time management skills to manage one's own time and the time of others.
• Must be responsible and take accountability for own actions.
• Excellent presentation, negotiation and relationship-building skills required.
• Must have the ability to work independently with minimal supervision and be self-motivated.

Nice To Haves

• Associate degree in Healthcare Administration, Business Administration, Nursing, Human Services, or a related field preferred.
• Equivalent combination of education and experience may be considered.
• Minimum of 2 years of experience in home health care, healthcare coordination, scheduling, staffing, or healthcare operations preferred.
• Experience working with caregiver management systems and electronic health record platforms preferred.
• Knowledge of home care regulations and compliance requirements preferred.

Responsibilities

• Coordinating client care services
• Caregiver scheduling
• Compliance monitoring
• Referral relationship management
• Operational support to ensure exceptional service delivery
• Ensuring that EPIC’s existing database structure is utilized by CAREGIVERs as required by regulation
• Ensuring EPIC’s in-home care services operate smoothly

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree