Home Care Coordinator Assistant - Baltimore MD

Military Spouse Corporate Career Network•Baltimore, MD

22h•Onsite

About The Position

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Requirements

Understanding of home care products and services.
Understanding of services and resources available in the community.
Ability to verify insurance.
Ability to review referral packets.
Effective communication skills (verbal and electronic).
Ability to follow up on patient care arrangements.
Ability to maintain positive relationships with staff and agencies.
Accurate and timely input of information.
Ability to schedule and facilitate meetings.
Ability to file and organize documentation.
Ability to complete time studies.
Ability to maintain a resource manual.
Timely response to customer requests.

Responsibilities

Assist in all functions related to the JHHCG’s Home Care Coordinator and possess an understanding of home care products and services and the services and resources available in the community.
Verify insurance and provide needed information to agency and other patient information.
Review referral packet to ensure all required information is present.
Effectively communicate with agency (verbally and electronically) to ensure all information is provided to safely initiate care (referral, attachments, medication list, physician orders, and discharge instructions) and confirm receipt of referral with receiving agency.
Ensure patient discharge occurred and if not, follows up with agency for delays or changes.
Provides agency any necessary follow-up to ensure patient care is provided as anticipated.
Notifies HCC & team once arrangement confirmed.
Maintain positive relationships with unit staff and outside agencies.
Input HCC information into HCC flow sheet accurately and timely.
Assist with scheduling and facilitating Homecare 101s for assigned HCCs.
File log sheets and appropriate clinical documentation so that information is retrievable and well-organized.
Completes time studies completely and timely.
Ensure service requested are arranged; alerts of delays.
Maintain updated master resource manual for office including accurate agency lists and ensures HCC has inventory.
Respond to all customer (internal & external) requests in a timely manner.