Scheduling Coordinator, Must Have Prior Home Care Experience and be Bilingual in Spanish
About The Position
True Care is a Licensed Home Care Services Agency (LHCSA) dedicated to providing outstanding home care services across the New York Metropolitan area, upstate New York, Westchester, and Colorado (under the Andrea's Angels name). Our core mission is to set the standard for homecare services by maintaining excellence in staff, procedures, and responsiveness. We are passionate about our clients and work individually to ensure their satisfaction and comfort with the paraprofessionals providing their care. The Home Care Client Services Coordinator is responsible for coordinating caregiver placement and visit confirmations between Home Health Aides and our patients. This role involves creating and maintaining staff schedules, confirming attendance, and communicating with caregivers, patients, and their families while adhering to True Care’s policies and procedures. The coordinator will also perform case management for their assigned caseload to ensure the highest quality of service.
Requirements
- High School diploma/ GED equivalent
- Knowledge of HHAeXchange is highly preferred
- Bilingual Fluency in Spanish
- Strong interpersonal and communication skills
- Able to deal with difficult or sensitive situations in person or on the phone
- Excellent customer service having empathy and patience in working for elderly population
- Able to multitask and work in an extremely fast paced environment
- Ability to maintain a professional demeanor when handling issues
Nice To Haves
- Prior Home Care Experience
Responsibilities
- Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange
- Successfully maintain a caseload of 90-115 patients ensuring they receive the best homecare service
- Participate in departmental trainings
- Assist the Team Lead with coverage and work with the team members with any staffing challenges
- Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHAeXchange
- Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care
- Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status
- Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
- Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month
- Verify billed services against requested services
- Maintain patient confidentiality and privacy with dignity and respect
- Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation
- Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
- Professional development opportunities
- Mission-driven work in an innovative healthcare space
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
