FL - HOME CARE BUSINESS/STAFFING MANAGER (WEST PALM BEACH, FL)

A & Associates • West Palm Beach, FL

11d • Onsite

About The Position

The Business/Staffing Manager is responsible for overseeing daily operations of the Home Health Aide and Homemaker staffing division. The position manages caregiver recruitment, scheduling, client intake, compliance administration, and operational performance. Focus remains on building a reliable workforce of caregivers while ensuring consistent service delivery to clients requiring in-home personal care and homemaker support. Success in the role requires strong organizational leadership, workforce coordination, and the ability to manage the caregiver scheduling environment.

Requirements

• Minimum 2 years’ experience in caregiver staffing, home care services, healthcare staffing, or workforce coordination.
• Strong organizational and workforce management skills.
• Ability to manage high volume caregiver scheduling and staffing adjustments.
• Excellent communication and interpersonal skills when working with caregivers, clients, and families.
• Ability to resolve service issues quickly and maintain service continuity.
• Proficiency with scheduling systems, workforce management software, and standard office applications.

Nice To Haves

• Prior experience managing scheduling operations or caregiver workforce management strongly preferred.
• Experience with in-home personal care services, companion care, or senior care organizations highly desirable.
• Experience recruiting and managing Home Health Aides, CNAs, or personal care workers.
• Experience using home care scheduling platforms such as AxisCare, ClearCare, WellSky, or similar systems.
• Knowledge of caregiver credential verification and background screening procedures.

Responsibilities

• Manage daily operations of the Home Health Aide and Homemaker staffing program.
• Oversee caregiver scheduling to ensure reliable coverage for all assigned client services.
• Maintain staffing coverage and respond to schedule changes, call outs, and urgent placement needs.
• Supervise administrative processes associated with caregiver assignments and service delivery.
• Monitor service performance metrics and client satisfaction.
• Recruit, interview, and onboard Home Health Aides, CNAs, companions, and homemaker staff.
• Maintain caregiver personnel files including training verification, certifications, and background screenings.
• Coordinate orientation and onboarding procedures for newly hired caregivers.
• Monitor workforce retention and implement strategies to maintain a stable caregiver pool.
• Maintain compliance with employment documentation and credential verification requirements.
• Manage intake calls from prospective clients and families requesting in-home care services.
• Evaluate service needs and coordinate appropriate caregiver assignments.
• Develop and maintain caregiver to client matching procedures to ensure service compatibility.
• Address client concerns, service adjustments, and caregiver replacement when necessary.
• Maintain communication with families and referral sources regarding service delivery.
• Maintain administrative records related to caregiver qualifications, onboarding, and employment verification.
• Monitor compliance with state and federal employment standards applicable to personal care services.
• Maintain documentation required for internal review, audits, and regulatory oversight when applicable.
• Support implementation of policies related to caregiver conduct, privacy protections, and service standards.
• Assist leadership in developing referral relationships with senior living communities, hospitals, case managers, and community organizations.
• Participate in community outreach efforts to expand awareness of in-home personal care services.
• Support client acquisition efforts through relationship management and service excellence.
• Utilize scheduling and workforce management software to track caregiver assignments and service hours.
• Maintain accurate reporting related to caregiver utilization, service volume, and staffing needs.
• Coordinate with payroll and administrative teams to ensure accurate reporting of caregiver hours worked.

Benefits

• Salary commensurate with experience.
• Performance incentives may be offered based on service volume growth, caregiver retention, and operational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager