Home Care Agency Back-Up Scheduler
About The Position
This role ensures the community is adequately staffed to meet resident care and service needs in accordance with company standards. The position involves supervising direct care staff, managing associate schedules, and communicating changes in resident needs. The scheduler will also manage on-call and after-hours business needs, communicate staffing shortages, and operate the corporate scheduling and billing computer system. Daily and weekly billing tasks, including ensuring compliance with state and SOX regulations, are also key responsibilities. Maintaining positive relationships with colleagues, residents, and families, as well as managing client documentation, are essential. The role may also involve covering cases when care associates cannot be secured and handling on-call duties during evenings, weekends, and holidays. This job description is an overview and associates may be assigned other duties by their supervisor.
Requirements
- High school diploma or General Education Degree (GED) required.
- Prefer one year experience working with older adults or in a related healthcare setting.
- Uses limited independent judgment to make decisions based on precedents and established guidelines.
- Solves problems using standard procedures and precedents.
- Knows when to refer issues to supervisor and when to handle them personally.
- Has a working knowledge of a skill or discipline that requires basic analytic ability.
- Has an overall understanding of the work environment and process.
- Has working knowledge of the organization.
- Must have knowledge and working capability of PCs, including Microsoft Word and Excel.
- Standing
- Walking
- Sitting
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Stoop, kneel, crouch, or crawl
- Talk or hear
- Ability to lift: Up to 25 pounds
- Vision
- Requires interaction with co-workers, residents or vendors
Nice To Haves
- Prefer one year experience working with older adults or in a related healthcare setting.
Responsibilities
- Supervises direct care staff as delegated by manager/supervisor.
- Ensures associate schedules are communicated/distributed to all associates a minimum of one week in advance (or longer as required by your individual agency).
- Effectively manages and communicates all changes in resident/client needs to associates as updates are made to the contract and plan of care.
- Manages on-call/after-hours business needs as assigned.
- Effectively communicates all staffing shortages and additional staffing needs to supervisor.
- Effectively operates and maintains corporate scheduling and billing computer system according to company guidelines and best practices.
- Completes daily billing in a timely manner, ensuring state and SOX compliance regulations are followed in regards to billing practices.
- Responsible for completing review and reconciliation of billing on a weekly basis.
- Ensures billing information is complete and correct prior to finalizing monthly resident billing.
- Maintains positive relationships and rapport with co-workers, residents, family members and community personnel.
- Effectively maintains client chart/documentation and filing practices as per company guidelines and best practices.
- Completes other duties as assigned.
- Covers BAH cases in the event that care associates cannot be secured to provide services to client(s).
- Manages on-call/after office hours and weekend’s business needs as assigned.
Benefits
- Medical, Dental, Vision insurance
- 401(k)
- Associate assistance program
- Employee discounts
- Referral program
- Early access to earned wages for hourly associates (outside of CA)
- Optional voluntary benefits including ID theft protection and pet insurance
- Paid Time Off
- Paid holidays
- Company provided life insurance
- Adoption benefit
- Disability (short and long term)
- Flexible Spending Accounts
- Health Savings Account
- Optional life and dependent life insurance
- Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
- Tuition reimbursement
- Advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
