Home Buyer Program Coordinator

Pensacola Habitat for Humanity Inc•Pensacola, FL

7d•$19 - $21•Hybrid

About The Position

The Home Buyer Program Coordinator manages, coordinates, or participates in all aspects of partnerships with approved homebuyer customers working toward affordable homeownership by helping to guide, educate, monitor, and support customers through completion of all program requirements. The Home Buyer Program Coordinator acts as the primary point of contact for customers, from just after approval for the program to the time of mortgage closing. This experienced and highly motivated individual works in tandem with and communicates frequently with staff members in other departments, including Lending Operations, Construction, and Community Engagement/ Volunteer Services. The candidate for this position must have a strong case management background to oversee and communicate regularly in writing and by phone with all customers in the program at different stages of completion at any given time. Candidates for this position should demonstrate time management skills to multi-task and manage competing demands, possess the ability to navigate difficult or sensitive situations, communicate effectively regarding compliance issues, and maintain a high level of confidentiality while treating customers with professionalism, courtesy, and respect. The candidate for this position must be able to become a HUD certified housing counselor within 12 months of accepting the position. The Home Buyer Program Coordinator assists in planning, scheduling, implementing, and facilitating homebuyer education activities. The candidate should have experience in making public presentations or facilitating group workshops and be willing to work a schedule that often includes evening and weekend hours.

Requirements

Excellent verbal and written communication skills
Professional personal presentation
Data management
Strong attention to detail
Strong customer service
Self-starter
Organizing and planning
Reliable and punctual
Excellent computer skills with Office Suites & other databases
Innovative problem solver
Valid Florida Driver’s License with good driving record
Associate degree preferred.
Two or more years of professional experience required, case management experience preferred.
Bi-lingual (Spanish speaking a plus).
Group facilitation experience highly desired.
Must be able to become a HUD certified housing counselor within 12 months of accepting the position.

Nice To Haves

Case management background
Spanish speaking
Group facilitation experience

Responsibilities

Monitor, track, and assess customers’ completion of general and monthly requirements to ensure compliance with program guidelines while providing guidance and support to customers to help them overcome obstacles to success.
Facilitate the completion, signing, and processing of the partnership agreement and all other documents required from newly approved customers to initiate their full participation in the program.
Act as primary facilitator for Home Buyer Program Workshop. Oversee customer registration for all internal workshops. Create the annual homebuyer education workshop schedule in conjunction with the Home Buyer Program Manager. Coordinate with and assist other workshop instructors to ensure smooth implementation of home buyer education program.
Coordinate scheduling of affiliate-specific sweat equity opportunities for customers with the appropriate departments.
Maintain updated information in designated databases and spreadsheets for all relevant customer information, including progress toward program completion. Provide status reports to customers upon request and as required for internal meetings and periodic reporting purposes.
Assist in facilitating the home selection process for customers, in collaboration with staff from other departments, including property selection, house plan, and materials selections and providing off-site home tours as needed.
Participate in weekly, bi-weekly, and quarterly internal meetings as assigned.
Participate in mandatory training activities as dictated by the needs and requirements of the department and organization.
Complete other duties as assigned to meet the needs of the department and organization.