Home Base Supervisor

Prometheus Real Estate Group•Cupertino, CA

2d•$39 - $43•Onsite

About The Position

Founded in 1965, Prometheus is the largest privately held owner of apartments in the San Francisco Bay Area, with a portfolio of over 13,000 apartments in the Silicon Valley, Portland, and Seattle regions. We invest in real estate long-term and the focus on enduring quality drives every element of what we do - from our selection of locations to design decisions, reinvestments into our Neighborhoods and our operating strategy. We are proud to be a Certified B Corporation, part of a group of companies that meets the highest standards for using business as a force for good. We have more than 500 Prometheans, and have a home office in San Mateo, with satellite offices in Portland, Oregon, and in the Bay Area. We are a vertically integrated company with four main core competencies in-house: acquisitions/investments, development, value-add renovations, and operations/property management. Prometheus has a long history of award-winning approaches to what we do, receiving over 100 awards for design and excellence including Fortune Magazine’s list of 100 Best Small & Medium Companies, the 100 Best Workplaces for Women and Best Places to Work in the Bay Area. We are focused on Good Living for the Greater Good. This means providing a true sense of home and belonging for our Neighbors and Prometheans and giving our time and resources to bring positive change locally and beyond. It also means supporting you in your career goals with the very best working experience, and that starts with us having fun in the work we do together.

Requirements

Passion for working in customer service.
Working knowledge of housing rental laws & ordinances.
Bookkeeping skills.
Enjoy solving problems.
High school diploma or general education degree (GED).
Minimum of three years property management experience required.
Minimum of two years supervisory experience.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Assists with the preparation of rental agreements for neighbors and ensures the collection of specified rents.
Assists in maintaining occupancy goals as defined by the operating budget and management plan for each Neighborhood.
Provides support for the Home Base team in qualifying future neighbors, verifying applications, performing credit investigations, and creating all associated documentation accompanying the rental agreements in a timely and accurate fashion.
Audits and approves move-in, renewal, and move-out documentation as well as delinquency reports to ensure accuracy and compliance with Prometheus standards and fair housing laws.
Assists with eviction of tenants in compliance with court order and directions from attorney and owner.
Monitors and directs administrative tasks and ensures accuracy of completion by Home Base Coordinators.
Interviews, hires and trains employees; assigns and directs their work; prepares performance appraisals; disciplines and rewards; addresses complaints and resolves problems using sound judgment.
Presents a professional, efficient approach to remedy any customer complaints and handle service requests with appropriate documentation and follow-up on a daily basis, to ensure client satisfaction.
Collaborates with on-site personnel in resolving customer complaints.
Interacts with various managers in the property management, operations, neighborhood operations, and accounting departments to resolve accounting, legal, and neighbor issues.
Suggests changes to existing policies and procedures.
Reviews proposed changes to ensure internal controls are not breached and procedures proposed are practical in relationship to their intended objective.
Performs additional duties and handles projects as assigned by the Home Base Director.
Achieves regular attendance in conformity with standards.
Complies fully with all Prometheus Real Estate Group rules and regulations for the safe and effective operation of the Prometheus Real Estate Group’s facilities.
Handles additional tasks as may be assigned from time to time by leadership or others at the leadership’s direction.
Travel will be required based upon business needs.

Benefits

Medical; Vision; Dental:100% Company-paid plans (including eligible dependents) and affordable buy-up options
Life insurance; Accidental Death & Dismemberment Insurance; Long Term Disability
Behavioral Health Program Accessible 24/7
Tax-Free Flexible Spending Accounts
401(K) Retirement Plan with Employer Matching
Recognition & Rewards Program (Torch)
Vacation: 10 days per year with accrual increasing over time
Anniversary Vacation Bank Granted at Tenure Milestones
Sick Leave: 9 days per year
12 paid holidays, including your birthday!
Paid Volunteer Time
Tenure Based Housing discounts
Educational Assistance, Tuition Reimbursement