Holodeck Host

MILKEN INSTITUTE•Washington, DC

17h•Onsite

About The Position

WE are a dynamic, collaborative, and motivated team operating and invigorating the soaring halls of the Riggs Bank buildings as a place to imagine, explore, and expand the American Dream. YOU are a friendly professional with a knack for providing stellar visitor service. You like talking to all kinds of people and sharing what you know. You can follow a plan but are also flexible when circumstances shift. You’re communicative and like working on a team. Step into the spotlight as a Holodeck Experience Host at the Milken Center for Advancing the American Dream, where immersive technology meets theatrical artistry. As the face of one of the museum’s most dynamic installations, you will guide visitors through an awe-inspiring immersive journey, ensure smooth show operation, provide technical support, and create memorable interactions that reflect the magic of a theme park performance. This role combines performance, hospitality, and tech fluency. It is ideal for someone who thrives in front of an audience and is excited to present state-of-the-art advanced experiences.

Requirements

The ideal candidate has a healthy sense of humor, a passion for engaging with others and thrives in a highly collaborative environment while taking ownership of own duties.
You will thrive in this role if you are an enthusiastic communicator committed to providing outstanding customer service and passionate about offering best-in-class experiences.
Ideal candidates have a background in performance, visitor attractions, hospitality, or interactive technology preferred
Holodeck Hosts adhere to a detailed schedule of showtimes and specific responsibilities throughout the workday, requiring a high level of punctuality.
Comfort in public speaking, performing, or leading group experiences
Technical aptitude with AV equipment, immersive media systems, or gaming interfaces
Ability to troubleshoot calmly under pressure and adapt to evolving situations
Warm, approachable demeanor with a flair for the dramatic

Nice To Haves

Experience at theme parks, immersive theaters, or escape rooms
Interest in immersive art, virtual reality, and storytelling
Multilingual abilities to engage diverse audiences
Resilience in repetition – you enjoy focusing and honing an experience

Responsibilities

Welcome and orient visitors with a warm, charismatic presence
Narrate and perform within the Holodeck experience using scripted or improvised elements
Maintain a lively atmosphere while ensuring guests feel informed and comfortable
Anticipate visitor needs and provide proactive assistance throughout the experience
Share information about the Holodeck Experience and respond to visitor inquiries.
Support ticket sales and check in
Monitor and operate Holodeck hardware and software systems to ensure consistent show flow
Provide hands-on troubleshooting for minor technical issues and escalate complex problems as needed
Perform routine system checks and coordinate with tech teams for updates and repairs
Work closely with Visitor Experience and Technical teams to continually refine presentations and visitor experience
Participate in theatrical training sessions and tech walk-throughs
Share creative ideas to enhance the experience
Duties as assigned