Holiday Retail Kiosk Supervisor (Seasonal)

AccorHotel • Scottsdale, AZ

1d • Onsite

About The Position

The Seasonal Retail Supervisor leads and manages all aspects of pop-up retail kiosks during the Christmas at the Princess event. The role supervises seasonal sales associates and reports to the Senior Supervisor team and Retail Management. The supervisor supports a service-focused team in delivering memorable guest experiences while overseeing sales performance, daily operations, safety, and retail standards.

Responsibilities include hiring, training, coaching, and retaining seasonal associates; maintaining a leadership presence on the sales floor; overseeing kiosk readiness, merchandise restocking, schedules, and retail records; addressing operational issues as Manager on Duty when scheduled; and partnering with Sales Leads and Senior Supervisors on initiatives. The position requires working five days and 40 or more hours per week, with a flexible schedule that may include evenings, weekends, holidays, and peak periods. It also involves standing or walking for more than seven hours per shift, lifting and pushing up to 50 pounds, reaching, bending, climbing ladders, and moving quickly between on-property locations.

Requirements

• At least 1 year of retail sales or supervisory experience is preferred.
• Strong leadership, communication, and organizational skills.
• Proficiency in Microsoft Office Suite and POS systems.
• Willingness to work a flexible schedule, including evenings, weekends, holidays, and peak periods.
• Able to stand or walk for more than 7 hours per shift.
• Able to lift and push up to 50 pounds, reach, bend, and climb ladders as needed.
• Comfortable moving quickly between multiple on-property locations.
• Work 5 days and 40 or more hours per week.

Nice To Haves

• At least 1 year of retail sales or supervisory experience.

Responsibilities

• Hire, train, coach, and retain a high-performing seasonal kiosk team.
• Provide daily coaching to maximize individual and team sales performance.
• Set expectations for behavior, productivity, and guest experience.
• Facilitate onboarding and ongoing training for seasonal associates.
• Maintain a consistent leadership presence on the sales floor.
• Execute opening and closing tasks, break schedules, and daily kiosk readiness.
• Oversee product pulls and timely merchandise restocking.
• Collect and manage retail commissions, mark-out lists, and pull sheets.
• Maintain team communication about shifts and sales updates.
• Foster a fun, team-oriented atmosphere and deliver exceptional guest service.
• Lead by example in providing engaging, knowledgeable, and proactive service.
• Celebrate team accomplishments and promote colleague recognition.
• Uphold and communicate the brand’s values and retail culture.
• Monitor business performance and implement action plans for success.
• Serve as Manager on Duty when scheduled and address issues in real time.
• Partner with Sales Leads and Senior Supervisors to execute initiatives.
• Enforce policies and procedures, including Loss Prevention and safety requirements.
• Ensure OSHA compliance and maintain a safe, guest-ready environment.

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies, and Accor worldwide for the employee and family.
• Free meals at the on-site employee restaurant.
• Learning programs through the company’s Academies.
• Medical and dental benefits, including two employer-funded medical plans with $0 premium for employee-only coverage if enrolled.
• 401(k).
• Direct deposit.
• Career development opportunities at the Fairmont Scottsdale Princess and national promotion opportunities.
• Matching retirement benefits.
• Travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed