Holiday Gift Guide Retail Sales Ambassador, Bakersfield Valley Plaza

Macy's • Bakersfield, CA

1d • Onsite

About The Position

As an Ambassador at Macy’s, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as an expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendors, and carry out strategic merchandising initiatives. Hours depend on business needs and colleague availability; full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week.

The role focuses on providing an exceptional customer experience, supporting vendor relationships, maintaining the sales floor, and organizing events that increase sales and participation. It also requires regular use of computers, mobile devices, radio-frequency equipment, and point-of-sale systems. The position involves substantial standing and movement, lifting, reaching, and other physical tasks.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Vision and creativity.
• Ability to work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal and written communication and interpersonal skills, with the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to lift at least 30 pounds and perform the listed physical activities.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, recommend products, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed