Holiday Gift Guide Retail Sales Ambassador, Santa Ana Mainplace

Macy's • Santa Ana, CA

2d • Onsite

About The Position

The Holiday Gift Guide Retail Sales Ambassador drives sales by connecting with customers, sharing vendor product knowledge, recommending additional items, and building repeat clientele. The Ambassador serves as an expert for the represented vendor, brand, or area; communicates customer needs and shopping patterns to leadership and vendors; and carries out strategic merchandising initiatives. The position also supports vendor and store events, maintains the sales floor, and uses Macy’s point-of-sale systems and company devices to complete sales. Scheduling depends on business needs and colleague availability. Macy’s describes its workplace as dynamic and inclusive, with opportunities for learning, leadership development, colleague resource groups, and volunteering.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude, with vision and creativity.
• Self-starter who can work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
• Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
• Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
• Ability to lift, move, stand, and reach; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders.
• Ability to reach above eye level and perform tasks requiring color vision.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Provide an exceptional customer experience, keeping the customer the priority.
• Greet customers, recommend products, and upsell.
• Act as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement practices to drive sales, inventory turn, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, working toward sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales in a warm, celebratory manner.
• Communicate customer needs and shopping patterns to leadership and the vendor community.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed