Hockey Operations IT Specialist

The Florida Panthers•Sunrise, FL

9h•Onsite

About The Position

The Hockey Operations IT Specialist serves as the dedicated technology resource for the Florida Panthers Hockey Operations department. This full-time role is responsible for managing all hardware, software, networking, and data infrastructure that supports hockey ops staff, analytics, and affiliated facilities. When not actively engaged on hockey ops priorities, the Specialist collaborates with the broader IT organization to support business-side technology needs.

Requirements

3+ years of experience in IT support, systems administration, or a related role
Proficiency with Microsoft 365 administration, Windows environments, and cloud storage platforms
Experience designing and managing LAN/WAN networks and remote access solutions
Strong troubleshooting skills across hardware, software, and network issues
Ability to communicate technical concepts clearly to non-technical end users
Highly organized with demonstrated ability to manage hardware inventory and documentation

Nice To Haves

Experience supporting a professional or collegiate sports organization
Familiarity with hockey operations software platforms (e.g., video review, scouting, player management systems)
Exposure to AI tools and enterprise AI vendor management
Experience with cybersecurity best practices and endpoint security software
Willingness to travel with the team and work non-traditional hours including evenings and weekends

Responsibilities

Manage, configure, and maintain all hardware and software assets used by the Hockey Operations department
Deploy and administer Microsoft 365 products, hockey operations platforms, and AI tools
Provide hands-on training and ongoing support to hockey ops staff on software utilization, targeting a working level of proficiency across the team
Order, track, and maintain an accurate inventory of all HO hardware; coordinate with staff on proper use and care of equipment
Manage internet infrastructure and access across all Hockey Operations facilities
Ensure reliable, high-bandwidth connectivity during high-demand situations including draft rooms, scouting meetings, video sessions, and travel
Coordinate remote access and VPN solutions to support staff while on the road
Design and maintain a unified Hockey Operations network and cloud storage environment for all HO data
Implement and enforce security protocols, access controls, and software configurations across all HO systems
Ensure data integrity, redundancy, and appropriate access management for sensitive hockey operations information
Partner closely with the Analytics department to understand and service their specific technology and data infrastructure needs
Work with external AI vendors and technology consultants to evaluate, implement, and maintain software and hardware solutions
Provide on-site IT support at the IceDen facility as needed
Support broader IT department initiatives when Hockey Operations workload permits