HOA Site Manager - Company Fleet Car Provided

SpectrumAM•Round Rock, TX

1d•Onsite

About The Position

The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non-compliant homeowners. This position directly inspects homes for compliance by driving through the neighborhoods that Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. In this role, you may need to de-escalate and resolve conflicts with difficult or upset homeowners. The company offers training on how to effectively deal with these situations.

Requirements

Valid driver's license, auto insurance, and a safe driving record.
Computer literate and familiar with Microsoft Word and Excel.
Understand how to enter data into databases and iPads.
Proven skill in conflict resolution and customer service.
Organization and time management.
Problem-solving and analysis.
Clear and professional communication, both written and verbal.
Attention to detail.
Able to understand and carry out oral and written requests.
Able to multitask and learn in a fast-paced environment.
Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times.
Initiative and the ability to work independently.

Nice To Haves

Experience in the HOA industry.

Responsibilities

Driving to communities to make notations of non-compliant homeowners.
Inspecting homes for compliance by driving through neighborhoods.
De-escalating and resolving conflicts with difficult or upset homeowners.
Improving service by recommending improved processes and identifying new product and service applications.
Working with homeowners regarding various issues involving compliance and the resolution of those issues.
Responding to customer inquiries by understanding the inquiry, reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands.
Continually increasing job knowledge by participating in educational opportunities, and reading and understanding the governing documents of each homeowner’s association.
Some walking requirements for certain communities.

Benefits

In-house education, including continued personal development.
Support structure for learning and success, including mentors, subject-specific experts, the training department, and managers.
Freedom to work autonomously.
Mileage reimbursement for use of own vehicle when required.
5 weeks of PTO.
Forty paid hours per year for community service activities.
11 Annual Paid Holidays.
Internal Learning and Development Management System.
Medical, Dental, Vision, STD/LTD, Life/AD&D, and a 401k program.
Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
Well-structured career track plan with a 6-month review.
Company Fleet Car Provided.