HOA Property Manager

CHARLESGATE•Boston, MA

8d•$70,000 - $90,000

About The Position

The HOA Property Manager is accountable for the performance of a multisite portfolio of small- to mid-market buildings and leads team members within the portfolio to ensure an excellent experience for clients and residents. Portfolio members primarily include the Property Coordinator, with cross-functional management of the accounting, maintenance, and site staff assigned to the portfolio. The role has strategic, financial, client-service, risk-management, and physical-building oversight responsibilities. It also involves leading the team according to CHARLESGATE Management Standards, including setting expectations, providing feedback, supporting development, holding regular meetings, and creating a culture of candor and aligned results.

Responsibilities

Own and plan strategically for the portfolio, including scheduling and owning recurring planning meetings with clients.
Manage the portfolio’s financial performance, measured by variance of budget versus actual NOI.
Communicate with clients, including Boards of Trustees, and support client satisfaction.
Manage portfolio risk.
Oversee management of the physical buildings in the portfolio.
Lead portfolio team members, including the Property Coordinator and cross-functional accounting, maintenance, and site staff.
Hold one-on-one meetings with team members and provide consistent, focused feedback; solicit regular feedback from direct reports.
Run weekly team meetings and ensure meetings have an agenda and are productive.
Communicate company purpose, vision, mission, values, and goals to the team.
Support thoughtful onboarding, establish explicit expectations, respond to ideas and concerns, and support team members’ growth and development.
Actively prioritize and foster a culture of candor and aligned results.