HOA Owner Services Agent

Running Y Properties•Klamath Falls, OR

10d•Hybrid

About The Position

Help our valued home owners feel a sense of community, safety and friendliness at the beautiful Running Y Ranch Resort! Your exceptional guest services experience, expertise and knowledge of all aspects and policies of the Home Owners Association will contribute to the well-being of our residents.

Requirements

High school diploma or equivalent preferred.
Must have a valid Oregon driver's license.
Previous owner service experience preferred.
Excellent written and oral communication skills required.
Positive interpersonal skills required.
Must be fluent in verbal and written English.
Basic computer and typing skills are required.
Must be able to multi task and work under pressure.
Excellent listening and comprehension skills required.

Responsibilities

Conduct daily rounds in the Owner Services vehicle and complete round sheets noting observed of any unusual activity and policy violations.
Monitor Owner Services cell phone, ensuring all communications with owners are handled properly and communicated to a supervisory or managerial level when needed.
Provide shuttle service as directed by management.
Maintain good personal hygiene and clean work environment.
Ability to perform mild to moderate janitorial duties as needed.
Ability to work flexible days and shifts to support the 24/7 Owner Services operation.
Assist with requests, and questions.
Ability to fully explain all resort services, policies and other information about the resort to all owners.
Maintain knowledge of current resort policies, regulations, events, and hours of operation.
Greet owners warmly and with enthusiasm.
Assist and bring resolution to owner issues and complaints, with empathy and a focus on satisfaction.
Use supervisor support when necessary.
Ability to learn new skills and adapt to change.
Assist with administrative duties as needed.
Other duties as assigned.