HOA Assistant Manager

Associa•Dallas, TX

2d•Onsite

About The Position

SBB Management is looking for an onsite Assistant HOA manager to manage the day-to-day operations in accordance with the management agreement and the Community Association's policies and procedures. This role involves supporting the Community Association Manager in enforcement and administration, assisting in the daily operations of amenities and recreation facilities, and providing professional administrative and managerial assistance to the Board of Directors. The Assistant Manager will also be responsible for interacting with homeowners, managing office tasks, overseeing facility maintenance, and coordinating vendor contracts and resident communications.

Requirements

HS Diploma or GED
Ability to deliver a 5-star customer service to the Board and the residents
Ability to advise and direct the Board to make the necessary decisions
Ability to build rapport with clients
Strong analytical and critical thinking skills
Excellent written and verbal communication skills

Responsibilities

Manage the day-to-day operations in accordance with the management agreement and the Community Association's policies and procedures.
Read, understand and be knowledgeable with management contract and dedicatory documents for the Community Association. Support Community Association Manager in enforcement and administration.
Assist in the daily operations of the amenities and recreation facilities.
Guide Board of Directors by providing professional administrative and managerial assistance.
Meet and greet homeowners/residents that walk into the office.
Answer incoming phone calls as needed.
Return emails and voicemails within 24 hours or to the extent possible.
Assist in administering facility card access and badge ID systems.
Assist in conducting New Resident Orientations.
Assist with maintenance of office equipment and supplies and overall appearance of the amenities and recreation facilities.
Oversee and conduct inspections of common areas and building facilities for maintenance.
Procure proposals and manage vendor contracts.
Administer reservation schedule and process for Resident’s Community Center and other community amenities.
Coordinate e-blasts and exercise good communication skills.
Elevate every day by creating an amazing experience for our customers as well as team members.
Provide solutions to customers to help them solve their housing needs.
Special projects and other duties as assigned.