HOA Administrative Assistant
About The Position
Medley at Prosperity Lakes in Parrish, Florida, is hiring a full-time HOA Administrative Assistant to provide administrative support to the Community Association Manager and management staff. The role uses the homeowner website and standard Microsoft Office programs and may assist with special projects. Candidates should thrive in a hospitality environment and focus on providing superior service to the properties managed by Troon. The position is scheduled Monday through Friday, 9 a.m. to 5 p.m., and pays $20.00 per hour. The assistant supports homeowner communications and inquiries, architectural review applications, community information and website communications, and receptionist duties. Candidates need a high school diploma or equivalent and two years of customer service experience.
Requirements
- High school diploma or equivalent.
- Two years of experience in a customer service position.
- Proficiency with Microsoft Word, Excel, and PowerPoint.
- Minimum typing speed of 50 words per minute.
- Ability to multitask in a high-volume, fast-paced environment.
- Excellent written and verbal communication skills.
- Ability to stand, sit, stoop, bend, and lift up to 15 pounds.
- Professional demeanor when interacting with members and guests.
Responsibilities
- Support management staff with mailings, phone calls, general correspondence, walk-ins, and assembling membership packages.
- Assist with questions, policies, concerns, and complaints in a timely and professional manner.
- Provide exceptional customer service to members.
- Assist with Architectural Review applications by reviewing submission requirements with owners and managing applications and correspondence.
- Act as receptionist and an information source for the general public, and orient new owners to the HOA and amenities.
- Maintain and update the community website and create promotional materials for the website and weekly member eblast communications.
- Communicate directly with owners and guests.
- Assist the Community Association Manager with special projects as needed.
Benefits
- Medical, dental, and vision coverage, subject to applicable plan terms and eligibility.
- 401(k) with employer match for employees age 19 and older.
- Paid time off and leaves of absence, in accordance with applicable law and eligibility criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
