HNS Code Enforcement Administrative Specialist

City of Charlotte • Charlotte, NC

8d

About The Position

The Housing & Neighborhood Services Department is responsible for services that support vibrant, diverse neighborhoods, including Code Enforcement, Housing Services, Community Engagement, CharMeck311, and the Office of Youth Opportunities. The HNS Code Enforcement Administrative Specialist provides complex secretarial and clerical services for the Code Enforcement Division, with an emphasis on technical, independent work involving major procedures and sequences. The role requires initiative, independent judgment, and discretion in carrying out administrative duties and staying informed about unit policies, rules, and regulations.

The specialist supports vehicle towing and nuisance abatement processes, housing case creation, invoice processing, appeals, records, and general administrative operations. The position also handles confidential matters, prepares correspondence and reports, and provides backup support to senior administrative staff and special teams. The listed salary is $25.00–$35.13, commensurate with experience.

Requirements

• High school diploma or equivalent and one year of experience, or an associate’s degree.
• Proficiency with Microsoft Office.
• Thorough knowledge of business English, spelling, punctuation, and arithmetic.
• Thorough knowledge of Code Enforcement processes across all disciplines.
• Considerable knowledge of office management principles and methods and modern office procedures, systems, and equipment.
• Ability to maintain complex records, organize complex data, and prepare reports from those records.
• Ability to work independently on responsible and confidential administrative assignments and secretarial tasks.
• Ability to type accurately and rapidly and compose effective, accurate correspondence.

Nice To Haves

• Completed coursework in business or administrative subjects.
• Bilingual Spanish/English skills.

Responsibilities

• Provide administrative support for the Code Enforcement Division’s vehicle towing and nuisance abatement processes.
• Perform administrative tasks, including housing case creation and related processes.
• Serve as a point of contact for lis pendens, vehicle towing, and nuisance abatement invoice processing.
• Provide backup for the Senior OA when coverage is needed.
• Support special teams and projects.
• Screen calls, visitors, and mail; answer inquiries and complaints or refer them to the appropriate people; and process confidential matters.
• Compile, prepare, or assist with preparing data, letters, memoranda, reports, and minutes; compose letters and draft resolutions and other correspondence.
• Maintain files, records, and inventories.
• Develop new office procedures and methods.
• Reconcile Emerald complaints with the CIA database to ensure complaints are interfaced and addressed appropriately.
• Complete contract and invoice entries, including check or requisition requests and invoice processing.
• Facilitate Nuisance Appeal Hearings.
• Provide backup for Housing Appeals Board appeals.
• Perform related duties as required.

Benefits

• Comprehensive benefits package for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED