HNS Code Enforcement Administrative Specialist
About The Position
The Code Enforcement Administrative Specialist provides complex secretarial and clerical services for the City of Charlotte’s Code Enforcement Division. The role involves technical administrative work requiring initiative, independent judgment, and discretion, as well as keeping informed about unit policies, rules, and regulations. The position supports vehicle towing, nuisance abatement, housing case creation, lis pendens, invoice processing, and related administrative processes. It also provides backup coverage for the Senior OA and supports special teams and projects. Duties include handling inquiries and confidential matters, preparing correspondence and reports, maintaining records, reconciling complaints across databases, processing contracts and invoices, and facilitating appeals hearings. The City requires a high school diploma or equivalent plus one year of experience, or an associate’s degree, along with proficiency in Microsoft Office. Preferred qualifications include completed coursework in business or administrative subjects and Spanish/English bilingual skills. Final candidates must pass a background check, pre-employment drug screening, and physical examination; candidates may also be asked to complete a skills test or other assessments.
Requirements
- High school diploma or equivalent plus one year of experience, or an associate’s degree.
- Proficiency with Microsoft Office.
- Thorough knowledge of business English, spelling, punctuation, and arithmetic.
- Thorough knowledge of code enforcement processes across all disciplines.
- Considerable knowledge of office management principles and methods and modern office procedures, systems, and equipment.
- Ability to maintain complex records, assemble and organize complex data, and prepare reports from records.
- Ability to work independently on responsible and confidential administrative assignments and secretarial tasks.
- Ability to type accurately and rapidly and compose effective, accurate correspondence.
Nice To Haves
- Completed coursework in business or administrative subjects.
- Bilingual Spanish/English skills; preferred but not required.
Responsibilities
- Provide administrative support for the vehicle towing and nuisance abatement processes.
- Perform administrative tasks for the Code Enforcement Division, including housing case creation and related processes.
- Serve as a point of contact for lis pendens, vehicle towing, and nuisance abatement invoice processing.
- Provide backup coverage for the Senior OA and support special teams and projects.
- Screen calls, visitors, and mail; answer or refer inquiries and complaints; and process confidential matters.
- Compile, prepare, or assist with preparing data, letters, memoranda, reports, and minutes; compose letters and draft resolutions and other correspondence.
- Maintain files, records, and inventories, and devise office procedures and methods.
- Reconcile Emerald complaints with the CIA database to ensure complaints are interfaced and addressed appropriately.
- Complete contract and invoice entries, including check or requisition requests and invoice processing.
- Facilitate Nuisance Appeal Hearings.
- Provide backup support for Housing Appeals Board appeals.
- Perform related duties as required.
Benefits
- Comprehensive benefits package for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
