HMIS Support Specialist

United Way of Summit & Medina•Akron, OH

31d•Hybrid

About The Position

The HMIS Support Specialist provides technical assistance, system training, and data support for the Summit County Homeless Management Information System. This role serves partner agencies within the Continuum of Care (CoC) and ensures data integrity for the Central Intake program.

Requirements

Minimum of 1 year of experience with relational databases or SaaS software required.
Strong computer skills, including MS Office products (Word, Excel PowerPoint, and SharePoint) and an interest and ability to learn new skills.
Excellent problem-solving skills with a solution-focused approach.
Experience presenting to or training users of all skill levels, while empowering them with tools to address their data quality issues.
Familiarity with homeless services, Continuum of Care, or other human service systems.
Demonstrated ability to work independently with minimum supervision and as part of a high-performing team.
Ability to multitask and maintain multiple projects simultaneously.
Intermediate to advanced data entry, analysis, and reporting skills.
Respect for people from all walks of life.
Commitment to excellence and passion for the mission of United Way of Summit & Medina.
Knowledge of relational databases.
Attention to detail.
Critical thinking.
Learning and teaching agility.
Presentation skills.
Relationship-oriented.
Teamwork and collaboration.
Resourcefulness.
Professionalism.
Cultural awareness.
Ability to pass pre-employment testing including background check, drug and alcohol screen.
Valid driver's license and proof of insurance.
Access to a reliable insured automobile to be used for work-related travel in Summit & Medina County area.

Nice To Haves

Bachelor’s degree in a data-related field, such as data science, statistics, or information technology, preferred.
A two or four-year degree in social sciences, urban planning, public policy, community development or other experience may be substituted if relational database or SaaS experience and strong MS Excel skills are demonstrated.

Responsibilities

Provide HMIS user training to staff of community homelessness services agencies and CoC grant partners.
Answer technical support questions, respond to Help-Desk email inquiries, and assist agencies with their program funding source HMIS data export and/or repository uploads.
Seek areas for improvement within the Summit County Homelessness system to make the process more efficient and work with the HMIS Administrator to implement plans with all end users.
Identify data quality problems and assist agencies in addressing data quality issues to ensure all data entered in HMIS is current, accurate, and up to date.
Run monthly data quality reports for CoC agencies and assist with routine data quality checks.
Assist HMIS Admin by running preliminary reports and cleaning data before and after data uploads and before major federal reporting (e.g., PIT, HIC, SPM, APRs, AHAR/LSA, etc.).
Assist the HMIS Administrator and the CoC Manager with site visits and ad hoc reporting.
Create and maintain up-to-date and user-friendly HMIS manuals and training materials.
Maintain appropriate HMIS User records and documentation of training, user activation/deactivation, technical support provided, meeting minutes, and site visits.
Establish sound working relationships with area non-profit organizations.
Work with participating non-profit organizations to improve their use of technology and connectivity.
Assist and support HMIS Administrator in facilitation of HMIS User Meetings.
Assist the Central Intake program by inputting and updating HMIS data, maintaining shelter waitlists and By-Name Lists (BNL), and ensuring data accuracy.