HMI Attendant

Worldwide Flight Services, Inc.•Newark, NY

3d•Onsite

About The Position

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. As the HMI/CRO Operator you will monitor the BHS and PBB system status from the Control room, call out bag jam and breakdown locations, and communicate these issues to the proper people. You will track jams and dispatch technicians and unjammers to maintain baggage flow, and determine/coordinate configuration changes to bypass off-service conveyors to allow technicians to correct any mechanical issues.

Requirements

HS Diploma, GED or Equivalent
Must be at least 18 years of age
Valid driver's license
Must be able to work a flexible schedule for a 24/7 operation including nights, weekends, and/or holidays
Background check and drug screen required
Must be able to attain and sustain an Airport I.D. Badge

Nice To Haves

Experience using computer software.
Experience in observing CCTV cameras and working with scanners

Responsibilities

Responsible for Clearing bag jams and responding to trouble calls in the Baggage Handling System
Always maintain superior customer service and safe working practice.
Maintaining cleanliness of system, including but not limited to sweeping, housekeeping, collecting trash, cleaning dust and debris and general housekeeping of area around system.
Coordinate/determine the configuration changes to bypass off-service conveyors to allow Technicians to correct any mechanical issues.
Maintain a daily log and reporting all BHS and PBB faults and jam logs.
Communicate with various parties on the work performed and present status of specialty systems.
Report and all track service call.
Assist with the TSA to monitor the BHS and PBB system cameras and to complete baggage tracking throughout the system.
Ability to solve problems under pressure
Responsible for daily, weekly, and monthly reports as directed.
Monitor system software for any possible issues with the BHS system or PBB and accessories.
Provides assistance, guidance, and direction to other maintenance personnel.
Conducts safety checks.
Maintains a clean, safe work area in compliance with Corporate / OSHA Standards.
Completion of daily housekeeping duties individually and as a team.
Performs all work in accordance with established safety procedures. Maintain equipment in a condition that does not compromise safety.

Benefits

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees! (Medical care)
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!

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