HM Loss Mit Sr Spec - QA Analyst

Citizens Financial Group•Glen Allen, VA

8d•Onsite

About The Position

As the Quality Assurance Analyst, you will participate, in a team environment, to define the target state for monitoring and testing for assigned products, processes and services. Under direction, the Analyst will complete quality control testing for one or more lines of business and/or products. Working within established timelines, the Analyst will deliver control testing and risk monitoring activities which are critical to determining control environment effectiveness. In this role, the Analyst will gain an understanding of business processes and will develop fundamental control assessment skills. The primary focus of the Quality Assurance (QA) team is to design and execute quality assurance testing. QA results aid the line of business by ensuring process and controls are functioning properly and that data elements are flowing completely and accurately from input through to regulatory and management reporting.

Requirements

2-4 years Home Mortgage experience, specific Loss Mitigation experience preferred
Ability to juggle multiple work efforts and to quickly change direction
PC skills including proficiency in all Microsoft Office programs including MS Word, Excel, Outlook and database applications
Self-motivated individual who can work independently and as an engaged member of a team
Organizational skills and ability to handle multiple tasks to meet tight deadlines
Strong oral and written communications skills
Knowledge of banking/brokerage products and operations; regulatory requirements; and key processes, controls, and exposure areas a plus
Experience delivering under tight deadlines while maintaining quality standards
Excellent interpersonal skills

Responsibilities

Identifies and develops ways to improve the quality, capability, or efficiency of the testing process.
Builds strong relationships with partners and business line management, across the various business lines, sharing monitoring and testing outcomes.
Documents testing results results in system of record.
Demonstrates knowledge of Business Line processes and control monitoring skills through increased independence on work tasks while maintaining quality.
Documents changes in process as required
Maintains up-to-date understanding of business processes along with regulatory requirements for quality assurance testing and controls.