HK Players Club Ambassador FT/SW $16 to $24

Mille Lacs Corporate Ventures•Hinckley, MN

1d•Onsite

About The Position

Welcome to the introductory world of Grand Casino marketing, from enrolling new player’s to assisting in execution of events, promotions, and entertainment acts to answering Guest questions and booking hotel rooms, this marketing ambassador position is just what you’re looking for. This role requires an outgoing, friendly individual with a passion for guest service. The position involves maintaining knowledge of current casino amenities, promotions, events, and entertainment, and acting as a resource for Guests and Associates. It also includes assisting in the execution of casino promotions, events, drawings, and entertainment from setup to teardown, and promoting player’s club loyalty by educating Guests about offerings and benefits. A strong working knowledge of the player’s club system software, drawing software, and money-handling is essential. The role also involves answering incoming calls, resolving Guest complaints, upselling properties and amenities, and maintaining communication with other departments. Additionally, the ambassador must be knowledgeable about proper emergency procedures and administer paging or overhead announcements.

Requirements

High school diploma, general education degree (GED), or the ability to pass our Basic Skills Assessment
One (1) year experience in marketing, sales, guest service, promotions, hospitality, or customer service industries preferred.
Basic computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with internet research and email communication.
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
Talk and hear; ability to communicate effectively.
See and adjust focus to include close, distance, depth, and peripheral vision.
Stand, walk, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.
Handle objects, tools, and controls; reach with arms and hands.
Be able to lift and carry objects up to 25 lbs.
Must be able to secure license from Gaming Regulatory Authority.
Responsible for following all relevant Detailed Gaming Regulations (DGR’s).

Nice To Haves

Money-handling experience preferred.

Responsibilities

Maintains knowledge of current casino amenities, promotions, events, and entertainment happenings and acts as a resource by providing Guests and Associates with accurate information.
Assists in the execution of casino promotions, events, drawings, and entertainment from setup to teardown.
Promotes player’s club loyalty by maintaining a strong working knowledge of club benefits and educating Guests about offerings.
Maintain a strong working knowledge of the current software functionality of the player’s club system, including enrolling new members, maintaining Guest accounts, and redemption of points, coupons, and comps.
Thorough understanding of drawing software and how to properly execute drawings.
Ability to emcee promotional events in a professional and respectful manner.
Maintain a high level of accuracy for coupon redemption; including coding and commenting for coupon tracking, as well as maintenance and accountability of company issued funds.
Professionally answers incoming calls with courtesy and assists with needs, or forwards to appropriate contact/department.
Ability to follow proper operational practices as it relates to the marketing department and property.
Held accountable to a high degree for maintaining confidentiality of Guest information, as well as accurate and thorough company records.
Listens to Guest complaints and concerns, resolves issues, or directs issues to appropriate department for resolutions.
Upsell properties and amenities by informing Guests of offerings and upcoming events.
Maintains excellent communication skills and good working relations with other departments.
Assists in the flow of communication throughout the operation and attends ongoing communication meetings.
Maintains a strong working knowledge of proper emergency procedures; contacting security and emergency medical technicians when needed and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary, to report emergency situations.
Maintains log of phone calls – reports problems accordingly to appropriate department/Associate(s).
Administers paging or overhead announcements in a clear, professional voice.
All other duties as assigned.