HIT ANALYST I

FRANKLIN PRIMARY HEALTH CENTER INC•Mobile, AL

About The Position

Under the supervision of the IS Director, the HIT Analyst I performs Epic-related activities to meet technical needs, care management functions, value-based care programs, and community health needs aligned with Franklin Primary Health Center’s mission. The position requires Ambulatory and Healthy Planet build experience and provides technical and application support for a secure, effective, integrated patient-care delivery system focused on improving outcomes, reducing costs, increasing efficiency, and enhancing the patient experience. The analyst maintains knowledge of assigned Epic applications and processes, evaluates system releases and potential features, analyzes hardware and software, develops and implements testing materials, gathers system requirements, troubleshoots issues, and supports the Helpdesk. The role also requires adherence to customer service, workplace safety, HIPAA privacy, and protected health information requirements. Epic certification must be obtained within one year of employment if not already held.

Requirements

Bachelor’s degree in a healthcare-related field.
At least two years of experience working with healthcare information systems.
Experience in technology, information systems, healthcare IT, or a related technical field.
Knowledge of electronic health record (EHR) systems.
Ambulatory and Healthy Planet build experience.
Epic certification(s), or the ability to obtain them within one year of employment.
Ability to make rational decisions.
Strong interpersonal, organizational, and planning skills.
Excellent verbal and written communication skills and ability to provide end-user training.
Ability to communicate information to systems vendors and users in writing and orally.
Ability to complete and maintain required certifications relevant to the position.

Nice To Haves

Experience with Epic applications is strongly preferred.
Project management certification is strongly preferred.
Active clinical licensure is strongly preferred.

Responsibilities

Provide an effective, integrated patient-care delivery system that improves outcomes, reduces costs, increases efficiency, and enhances the patient experience.
Apply knowledge of the Epic system and technical documentation to business solutions and process improvement.
Evaluate new Epic releases and recommend which features to implement.
Perform routine analysis, including evaluation of hardware and software based on end-user criteria.
Maintain current application knowledge for assigned applications and process areas, including system specifications and technical documentation.
Create, design, review, and implement system-wide test scripts and materials for end-to-end workflow testing, including negative and regression testing.
Participate in meetings with team members, customers, vendors, and stakeholders to identify system issues and gather requests and requirements for new systems.
Troubleshoot issues and system deficiencies and initiate escalation procedures with minimal supervision as needed.
Support the Helpdesk and resolve tickets assigned in Helpdesk software.
Perform other duties as assigned.
Provide professional and courteous customer service, assist with resolving customer problems, coordinate with other departments, protect confidentiality, maintain a clean and safe environment, follow through on commitments, and involve customers in decisions that affect them.
Comply with safety regulations, personnel policies and procedures, and applicable OSHA and CLIA requirements; complete required annual safety and hazardous communication training and health updates.
Follow HIPAA Privacy Rule policies and procedures, complete required privacy training, and protect and appropriately maintain patient information and records.