History Intepreter and Retail
About The Position
The History Interpreter and Retail position works with the attractions team to learn and present Medora’s history to guests. The role combines historical interpretation with retail duties, including welcoming guests and helping ensure their safety at the Von Hoffman House, sharing the history of the area, and delivering Medora’s one-hour historic walking tour. The position also works with Medora Volunteers and answers guests’ questions about Medora’s history. In the retail location, the employee sells tickets and merchandise, operates the cash register, follows proper checkout procedures, keeps the gift shop clean and orderly, and replenishes understocked items. The employee greets customers, offers assistance, and informs them about Medora attractions and ticket options. The work is primarily indoors in a controlled, temperate environment, with occasional outdoor work in hot conditions while working the Medora Musical. The role may require long hours and availability for evenings, weekends, and holidays.
Requirements
- Excellent verbal communication skills.
- Reliable, punctual, and ready for every shift.
- Provide outstanding customer service to all guests.
- Able to troubleshoot and create solutions when needed.
- Able to operate a POS system or willing to learn.
- Math skills sufficient to make customer change quickly and accurately.
- Knowledge of Medora’s history or an aptitude to learn it.
- Able to share accurate historical information about Medora passionately and genuinely with guests.
- Fluent in English.
- Able to meet the physical demands of the role, including continuously talking, hearing, coordinating hand and eye movements, standing, walking, repetitive use of hands and arms, and grasping; occasionally pushing, pulling, stooping, bending, and lifting or carrying up to 25 pounds.
- Able to work long hours and be available for evenings, weekends, and holidays as required.
Nice To Haves
- Previous retail experience is desirable.
- Bilingual ability is a plus.
Responsibilities
- Welcome guests and help ensure their safety at the Von Hoffman House.
- Interpret and share the history of the area, including the history of Theodore Roosevelt, the Marquis de Mores, and Medora Von Hoffman.
- Learn and deliver the script for Medora’s one-hour historic walking tour.
- Work with Medora Volunteers and answer questions about Medora’s history.
- Operate the cash register and follow proper checkout procedures.
- Maintain the gift shop’s cleanliness and orderliness, including dusting, vacuuming, washing windows and doors, and straightening merchandise.
- Replenish understocked gift shop items.
- Greet customers and offer assistance.
- Inform customers about Medora attractions and sell tickets to those attractions.
- Provide exceptional guest service and troubleshoot issues or create solutions as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
