Prince Waikiki: Hinana Bar - Waithelp (Full Time)

Prince Waikiki•Honolulu, HI

6d•Onsite

About The Position

The Hinana Bar Waithelp position at Prince Waikiki is a full-time role responsible for providing exceptional guest service in a pool bar environment. This role involves welcoming guests, engaging in conversation, managing multiple departments, and handling POS systems and payments. The position requires adherence to liquor laws, upselling food and beverages, and maintaining cleanliness. Additional duties include knowledge of hotel branding, recommending hotel facilities, and opening wine bottles table-side. The working environment is a pool bar and deck, an outdoor venue affected by weather, and can be fast-paced with elegant guest service. Special events may require working outdoors in various weather conditions.

Requirements

Proficient in the use of the resort’s POS system.
Cocktail tray proficiency in carrying beverages.
Read and write English to perform job duties.
Passionate about food and beverage and possess a desire to exceed guest’s expectations.
Service-minded and innovative who continue to deliver high quality standards of service.
Two year’s cocktailing experience in a full service bar.
Dept. of Health TB clearance.
Minimum 18 years of age to serve alcoholic beverages.
Must obtain Hawaii State liquor commission card and follow all pertaining liquor laws
Pass a written test on beverage and food items
Pass a practical service test.
Must have High School diploma or equivalent.

Nice To Haves

Knowledge of the Hawaii Prince Waikiki branding, history and geography.
Recommend the hotel’s restaurant and facilities to guests.
Ability to open wine bottles table side with proper etiquette.

Responsibilities

Welcome guests with a warm and inviting demeanor.
Attentive to guest’s needs and engage with the guests in conversation, and establish a rapport.
Friendly and articulate with excellent communication skills.
Ability to multi-task essential duties with multiple departments on a daily basis.
Well organized and have a willingness to learn.
Proficient with the POS system, proper check handling procedures, collection of payment and cash handling.
Ability to carry drinks and glassware utilizing a cocktail tray.
Able to work in the weather conditions of the pool area.
Follow Federal and State liquor laws along with hotel policies in serving alcoholic beverages.
Recognize and appropriately respond to disgruntled patrons.
Welcome & greet guests in a friendly manner, personalizing service and build a rapport.
Sell food and beverages to enhance the guest’s experience.
Perform all opening and closing duties to hotel standards.
Detailed understanding of serving equipment and usage.
Familiar with all hotel brands and beverages.
Ability to make food and beverage recommendations also as an upsell.
Ensure food and beverages are served in a timely manner.
Remove dirty dishes, flatware, and glassware from tables.
Present check to guests and accept proper payment following check closing procedures.
Maintain supplies and cleanliness throughout service period.
Consistently perform tasks as specified by SOP’s.
Perform other related duties as required or assigned by a manager.
Knowledge of the Hawaii Prince Waikiki branding, history and geography.
Keep work and storage areas clean, sanitized and orderly.
Monitor and up-keep supply inventory.
Recommend the hotel’s restaurant and facilities to guests.
Ability to open wine bottles table side with proper etiquette.
Able to train new employees.