HIM Specialist

CommWell Health • Four Oaks, NC

5d

About The Position

Join a team that’s been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won’t just care for patients, you’ll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home.

Requirements

• HS Diploma/GED
• Clean driving record with current NC driver’s license and approved by corporate vehicle insurance vendor for driving privileges

Nice To Haves

• Experience with medical records, medical terminology and electronic records

Responsibilities

• Scanning and attaching of referral appointment letters and consultation reports received to the appropriate electronic clinical record, including creation of an order, if need be and route to the provider (if not auto routed) for review within 48 hours of receipt.
• Scanning and attaching of all transferred records, requested records and other “paper” records (EKGs, fetal stress tests, other correspondence) received to the appropriate electronic clinical record.
• Monitoring of electronic fax folders (Provider Flow) and processing of received faxes, including attaching documents to patient electronic clinical record and routing to providers/care teams for review and appropriately forwarding other faxes received (i.e. Medication refill requests).
• Handling of incoming telephone calls regarding medical records needs from CWH sites, outside organizations and patients.
• Processing of medical record requests/releases including review of request, producing copies of records (paper or CD0, faxing or packing records for mailing, preparation of records charges (if applicable), and documentation of the request sent.
• Processing of medical/behavioral health record requests/releases including review of request, producing copies of records (paper or CD0) faxing or packing records for mailing, preparation of records charges (if applicable) and documentation of request/release.
• Processing of behavioral health record request/releases including review of request producing copies, presenting to assigned counselor for final approval, packaging records for mailing, preparation of record charges (if applicable) and documentation of request/release.
• Retrieve patient records from outside agency portals for hospitalization and/or specialty visits.
• Processing of subpoena for records including reviewing the subpoena with supervisor, producing paper of electronic copy of record, documentation of release, packaging for return receipt mailing or hand delivery if required.
• Manage duplicate EPIC records including resolving all pending issues, directly or via EPIC help desk request, verification of all information to confirm duplication, and merge duplicate EPIC records as deemed necessary.
• Assist Referral Specialist in closure of “referral loop” through obtaining delinquent referral consult reports.
• Assist with management of stored paper records including moving shelving, and processing for destruction.
• Monitor “overnight” voicemail box, receive messages, task and/or email messages to appropriate recipients.
• Assist “approved” outside record auditors (i.e. Medicaid, CDC) with obtaining necessary information from the electronic health record.
• Assist VP/Chief of Environment of Care Quality with medical records audits and clerical needs

Benefits

• Medical, Dental & Vision Insurance – Affordable plans with options that meet your family’s needs
• 401(k) with Matching – Invest in your future with confidence
• Generous PTO – Enjoy time off with paid holidays, emergency leave, and vacation accruals
• Employee Assistance Program (EAP) – Support for your mental, emotional, and financial wellness
• Career Growth – On-the-job training, certification support, and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED