HIM ROI Supervisor - FT - Day - Health Information Management Pennington NJ

Capital Health (US)•Hopewell, NJ

1d•Onsite

About The Position

Responsible for daily operations of Release of Information (ROI) team to ensure accurate, compliant and timely processing and disclosure of protected health information in accordance with Capital Health, HIPAA, state and federal regulations and industry best practices. Demonstrates advanced knowledge in release of information and understanding of medical record principles. Assists HIM management team in organization of department to effectively facilitate completion of multiple projects simultaneously. Participates in interviewing, hiring, and training of new staff members.

Requirements

High school diploma or equivalent.
Three years' experience in an acute care hospital HIM department required.
Highly proficient in Microsoft Office suite applications.
Ability to work in environment using multiple EMR systems.
Excellent interpersonal, observation, analytical and problem-solving skills.
Excellent customer service skills, strong critical thinking skills, ability to work in sometimes stressful environment.
Perform detail-oriented tasks with high level of accuracy.

Nice To Haves

Associate's or bachelor’s degree in health information management preferred.
One year in leadership or supervisory capacity experience preferred.
RHIT/RHIA preferred.

Responsibilities

Leads and prioritizes Release of Information and correspondence workflow in HIM department to assure accurate and timely ROI operations in accordance with hospital, state and federal requirements.
Responsible for staff training, scheduling, conflict resolution, performance evaluations and assists HIM leadership in identifying career advancement opportunities
Facilitates resolution of complex or escalated ROI issues with patients, providers, attorneys, payers, law enforcement, and internal departments
Assists in monitoring of ROI performance metrics for continuous improvement in timely and accurate processing of release of information requests consistent with industry standards
Monitors and facilitates resolution of requests on hold for various reasons
Participates in creating a collaborative environment with a focus on team work to promote excellent customer service to obtain successful outcomes
Works closely with Revenue Cycle, Risk Management and an array of hospital and Capital Health Medical Group (CHMG) team members to facilitate customer satisfaction and successful organizational outcomes.
Assists in development and updates department procedures and job aids.
Troubleshoots issues with systems and assists with facilitating concerns to IT and follows up to ensure resolution.
Maintains knowledge of current privacy regulations, updates policies and communicates department updates to staff as needed.
Represents hospital and CHMG ROI in interdisciplinary committees to provide ROI subject matter expertise.
Adapts to changing department demands required for higher department efficiency.
Performs other duties as assigned.