HIM Operations Specialist I

Advocate Health and Hospitals Corporation • Charlotte, NC

13h • Onsite

About The Position

This is a full-time position within the Enterprise Revenue Cycle - HIM Ops Document Management department, focusing on accurate uploading and indexing of outside records into the EHR. The role involves ensuring documentation is correctly routed to clinicians, assigning appropriate patient and encounter details, and maintaining high standards of quality, accuracy, and productivity. The specialist will analyze medical records for missing documentation and signatures, assign deficiencies according to regulations, and provide support and education to clinicians regarding record completion. Collaboration with other departments for error correction and communication of quality/privacy issues is also a key aspect of the role.

Requirements

• High School Graduate or Equivalent
• Typically requires 0-1 years of experience in healthcare.
• Proficient computer and keyboarding skills with the ability to learn new computer software systems such as Epic, OnBase, Solarity, Microsoft Office, and legacy archives, and electronic communication and meeting platforms such as Teams.
• High attention to detail and accuracy with frequent interruptions.
• Ability to prioritize workload and work under pressure in a fast-paced environment with time constraints.
• Ability to work independently and make decisions with minimal supervision while maintaining quality and productivity standards.
• Works collaboratively in a diverse team environment with openness and respect to learn, create and problem solve.
• Ability to adapt to a fast-paced environment and transition to switching tasks without issue while maintaining quality and accuracy.
• Ability to learn when receiving constructive feedback by leadership or peers and taking personal ownership for success.
• Strong interpersonal and communication skills.
• Ability to safeguard protected health information (PHI) and basic knowledge of HIPAA.

Responsibilities

• Accurately upload/index outside records using applicable software, routing documentation to the clinician as appropriate.
• Create or select the appropriate patient, encounter, and/or order while assigning the correct document type and description when indexing into the EHR.
• Incorporate internal and external clinical documentation from various electronic and paper sources via applicable software work queues, rounding, eDelivery or importing into the EHR according to HIM procedures while meeting established benchmarks for quality, accuracy, and productivity.
• Apply knowledge of medical terminology and nomenclature to accurately identify documentation needs based on patient service areas and level of service provided.
• Analyze the content of the medical record for missing documentation and signatures and assign/edit medical record deficiencies by the responsible provider into the chart management system according to State and Federal regulations, such as Det Norski Veritas (DNV) or The Joint Commission (TJC), Centers for Medicare and Medicaid (CMS), all Medical Staff Bylaws and organizational policies.
• Provide support and education to clinicians regarding record completion activities.
• Collaborate with Data Integrity or other functional areas to ensure errors in documentation discovered are communicated for Chart Correction.
• Notify appropriate leadership for quality review and privacy investigation.
• Ensure clarity, legibility, and position of the scanned documents are readable by the end-user or indicate best quality.
• Serve as point of contact for record completion support for clinicians and other providers.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED