HIM Operations Specialist I

Advocate Health•Milwaukee, WI

1d•$21 - $31•Remote

About The Position

The HIM Operations Specialist I supports health information management operations by uploading, indexing, and incorporating internal and external clinical documentation into the electronic health record (EHR). The specialist ensures records are associated with the appropriate patient, encounter, or order and assigned the correct document type and description. The position also reviews medical records for missing documentation and signatures, manages deficiencies, and supports clinicians with record completion activities in accordance with applicable regulations, medical staff bylaws, and organizational policies. This is a remote, full-time position scheduled Tuesday through Saturday from 2:00 p.m. to 10:30 p.m., with rotating holidays. The role requires careful handling of protected health information, attention to accuracy and quality, and the ability to manage competing tasks in a fast-paced environment. It typically requires 0–1 years of healthcare experience and a high school diploma or equivalent.

Requirements

High school graduate or equivalent.
Typically 0–1 years of experience in healthcare.
Proficient computer and keyboarding skills and ability to learn software systems such as Epic, OnBase, Solarity, Microsoft Office, and legacy archives, as well as electronic communication and meeting platforms such as Teams.
High attention to detail and accuracy, including when working with frequent interruptions.
Ability to prioritize workload and work under pressure in a fast-paced environment with time constraints.
Ability to work independently and make decisions with minimal supervision while maintaining quality and productivity standards.
Ability to work collaboratively in a diverse team environment with openness and respect.
Ability to adapt to a fast-paced environment and switch tasks while maintaining quality and accuracy.
Ability to learn from constructive feedback and take personal ownership for success.
Strong interpersonal and communication skills.
Ability to safeguard protected health information (PHI) and basic knowledge of HIPAA.
Ability to operate all equipment necessary to perform the job.
Ability to perform repetitive functions and hand movements.

Responsibilities

Accurately upload and index outside records using applicable software, routing documentation to clinicians as appropriate.
Create or select the appropriate patient, encounter, and/or order and assign the correct document type and description when indexing into the EHR.
Incorporate internal and external clinical documentation from electronic and paper sources into the EHR through applicable software work queues, rounding, eDelivery, or importing, while meeting quality, accuracy, and productivity benchmarks.
Use medical terminology and nomenclature to identify documentation needs based on patient service areas and level of service provided.
Analyze medical records for missing documentation and signatures, and assign or edit medical record deficiencies by the responsible provider in the chart management system according to applicable regulations and policies.
Provide support and education to clinicians regarding record completion activities.
Collaborate with Data Integrity or other functional areas to communicate documentation errors for chart correction.
Notify appropriate leadership when quality review or privacy investigation is needed.
Ensure scanned documents are clear, legible, and positioned for readability by the end user, or indicate the best available quality.
Serve as a point of contact for record completion support for clinicians and other providers.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay such as shift and on-call pay, based on the teammate’s job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.