TECH

UHS•West Columbia, SC

About The Position

Responsible for the performance of miscellaneous clerical functions including: prepping, scanning, quality control of medical records, Inpatient/Outpatient/record processing, filing, record retrieval, loose reports, processing and telephone answering. Outpatient analysis. Essential Job Duties:. Answers and/or faxes inquiries from DHEC (local and state offices). Perform quantitative/qualitative analyses of medical records ensuring compliance with Joint Commission, the Department of Health and Human Services, CMS and other regulatory agencies. Works on chart audits daily and completes monthly spreadsheet for Risk Director Coordinates Chart Audits completed by Departments, and reports results and compliance to Risk Management Director Re-analyze medical records to determine if deficiencies have been corrected and update the deficiency. Picks up discharged records and reconciles them against the appropriate discharge list. Follows up with supervisor on any missing records. Accurately preps medical records utilizing the correct document type barcodes. Accurately Prepares Paper charts for admission Accurately performs quality checks of all records scanned on a daily basis. Asssists with frontdesk coverage as needed Handles medical record requests accurately and timely. Assist with pulling and reviewing records eligible for storage Promptly answers the telephone courteously within three rings. Provides backup support to Risk Manager when needed. Customer Service Supports facility internal and external customer service standards. Responds to direct requests or questions from patients or other customers in a timely manner. Listens carefully to patients and customers, probing to clarify their specific need or request. Establishes eye contact with the patient or customer and presents a demeanor appropriate to the circumstances. Maintains composure during stressful interactions. Demonstrates willingness to accept changes in job responsibilities. Offers and accepts constructive feedback in peer and supervisory relationships, modifies behavior in response to feedback. Collaborates with employees in department to continually improve service delivery or hospital operations. Demonstrates understanding how position supports the goals of the department and vision of the organization, including how it supports other departments and processes within the organization. Supports facility public relations, community education, and referral development efforts. Supports facility by maintaining positive attitude and behavior when interacting with co-workers, visitors, patients, professional staff, vendors, and community. Maintains a positive working relationship with co-workers. Demonstrates a “team player” approach.Performance Improvement/Education Participates as assigned in the hospital and department’s Performance Improvement Program. Completes competency tests, programs, and self-assessments as required. Attends all mandatory training as required and assumes personal responsibility for his/her annual education. Maintains and forwards up-to-date documentation of certifications, registrations and licenses to Human Resources for placement in employment records. Interactive during training session completing post-test, training evaluations and other related documents. Receptive and non-defensive toward feedback and training recommendations. Contributes to departmental orientation of hospital/department personnel. Perform resident advocate duties. Safety Rules and Procedures Complies with safety and security policies and procedures, including those regarding incidents and injuries. Keeps workspace clean and free of work hazards, follows hospital hazard communication programs. Complies with hospital policy regarding identification badge. Maintains equipment in safe working order, reports problems to supervisor and/or maintenance. Practices Standard Precautions. Recognizes and reports potential infections to prevent the spread of infection. Assists patients with patient’s rights issues. Meets with patients and / or family members regarding concerns and works toward resolution for all parties involved. Maintains a record of all patient concerns, investigation of concerns and resolutions. Meets with the patient and / or family member making the complaint no more than three (3) working days after said grievance is received, whether verbally and /or in writing. Reviews the patient’s / family’s grievance, the patient’s medical record, and speaks with all involved. Analyzes the nature of the patient and / or family concerns to determine appropriate action to be taken, in any, including but not limited to recommended changes in the Program and / or procedures. Resolution of the grievance / complaint is completed within seven (7) days of receipt of the grievance / complaint. Maintains a log of all concerns / grievances filed. Records each written concern and response / resolution on a Patient Concern Form. Ensures that the names, telephone numbers, and addresses for the following are current and posted on all units: Hospital Patient’s Rights Advocate; County Patient’s Rights; State Patient’s Rights. Ensures that the appropriate forms are available to patients on all units. Reports to PI Committee. All other duties as assigned.

Requirements

Bachelor's degree in business or related major required
One year general office experience, preferably in a healthcare setting in Health Information Management
Knowledge of medical terminology is required
Previous medical records experience is required
Word processing skills required
Excellent communication skills required
Must be able to pay attention to complicated work procedures and remember them

Nice To Haves

Notary is prefered

Responsibilities

prepping
scanning
quality control of medical records
Inpatient/Outpatient/record processing
filing
record retrieval
loose reports
processing
telephone answering
Outpatient analysis
Answers and/or faxes inquiries from DHEC (local and state offices)
Perform quantitative/qualitative analyses of medical records ensuring compliance with Joint Commission, the Department of Health and Human Services, CMS and other regulatory agencies
Works on chart audits daily and completes monthly spreadsheet for Risk Director
Coordinates Chart Audits completed by Departments, and reports results and compliance to Risk Management Director
Re-analyze medical records to determine if deficiencies have been corrected and update the deficiency
Picks up discharged records and reconciles them against the appropriate discharge list. Follows up with supervisor on any missing records
Accurately preps medical records utilizing the correct document type barcodes
Accurately Prepares Paper charts for admission
Accurately performs quality checks of all records scanned on a daily basis
Asssists with frontdesk coverage as needed
Handles medical record requests accurately and timely
Assist with pulling and reviewing records eligible for storage
Promptly answers the telephone courteously within three rings
Provides backup support to Risk Manager when needed
Supports facility internal and external customer service standards
Responds to direct requests or questions from patients or other customers in a timely manner
Listens carefully to patients and customers, probing to clarify their specific need or request
Establishes eye contact with the patient or customer and presents a demeanor appropriate to the circumstances
Maintains composure during stressful interactions
Demonstrates willingness to accept changes in job responsibilities
Offers and accepts constructive feedback in peer and supervisory relationships, modifies behavior in response to feedback
Collaborates with employees in department to continually improve service delivery or hospital operations
Demonstrates understanding how position supports the goals of the department and vision of the organization, including how it supports other departments and processes within the organization
Supports facility public relations, community education, and referral development efforts
Supports facility by maintaining positive attitude and behavior when interacting with co-workers, visitors, patients, professional staff, vendors, and community
Maintains a positive working relationship with co-workers. Demonstrates a “team player” approach
Participates as assigned in the hospital and department’s Performance Improvement Program
Completes competency tests, programs, and self-assessments as required
Attends all mandatory training as required and assumes personal responsibility for his/her annual education
Maintains and forwards up-to-date documentation of certifications, registrations and licenses to Human Resources for placement in employment records
Interactive during training session completing post-test, training evaluations and other related documents
Receptive and non-defensive toward feedback and training recommendations
Contributes to departmental orientation of hospital/department personnel
Perform resident advocate duties
Complies with safety and security policies and procedures, including those regarding incidents and injuries
Keeps workspace clean and free of work hazards, follows hospital hazard communication programs
Complies with hospital policy regarding identification badge
Maintains equipment in safe working order, reports problems to supervisor and/or maintenance
Practices Standard Precautions. Recognizes and reports potential infections to prevent the spread of infection
Assists patients with patient’s rights issues
Meets with patients and / or family members regarding concerns and works toward resolution for all parties involved. Maintains a record of all patient concerns, investigation of concerns and resolutions
Meets with the patient and / or family member making the complaint no more than three (3) working days after said grievance is received, whether verbally and /or in writing
Reviews the patient’s / family’s grievance, the patient’s medical record, and speaks with all involved
Analyzes the nature of the patient and / or family concerns to determine appropriate action to be taken, in any, including but not limited to recommended changes in the Program and / or procedures
Resolution of the grievance / complaint is completed within seven (7) days of receipt of the grievance / complaint
Maintains a log of all concerns / grievances filed
Records each written concern and response / resolution on a Patient Concern Form
Ensures that the names, telephone numbers, and addresses for the following are current and posted on all units: Hospital Patient’s Rights Advocate; County Patient’s Rights; State Patient’s Rights
Ensures that the appropriate forms are available to patients on all units
Reports to PI Committee
All other duties as assigned