HIM EPIC Applications Team Lead -Epic Certification Required

LCMC Health•Louisiana Childrens Medical Center - Remote, LA

5d•Onsite

About The Position

The Applications Team Lead works as a team leader with minimal supervision and is responsible for performing a variety of technical work associated with analyzing user requirements, procedures, and problems to automate functions or to improve existing information technology related systems. This role is the expert with their assigned application(s) and will coordinate and oversee the design and build of software packages to meet the needs of providers, staff, and patients. Primary responsibility will be dedicated to assigned systems which may include clinical, ancillary, and financial applications and inter-related systems to meet regulatory standards as well as to meet the needs of the system. Excellence in customer service and superior teamwork skills are essential. The role serves to assist in developing the tools providers and staff need to give the highest quality health care to patients while ensuring security and efficiency. The Applications Team Lead acts as the lead to ensure that application teams in the assigned division complete operational and project work on time and within SLAs. This role is a resource to team members, assisting in troubleshooting, mentoring, and escalation of issues as required. Participation in team meetings and potential contribution to performance evaluations are expected. Human resource issues are to be reported to the leader.

Requirements

5 years of IT, Epic, or healthcare experience with a Bachelor’s Degree
7 years of IT, Epic, or healthcare experience with Associate’s Degree
9 years of IT, Epic, or healthcare experience with High School Diploma/GED
High School Diploma / Bachelor's Degree.
Epic Certification required for Epic positions
Extensive working knowledge of healthcare and systems.
Ability to conceptualize and analyze complex issues.
Ability to work independently and manage time well.
Ability to direct a variety of projects in addition to an understanding of the ways in which information technology is applied within the enterprise.
Ability to maintain assigned programs and systems.
Ability to communicate effectively orally and in writing.

Nice To Haves

IT Healthcare experience
Epic implementation experience

Responsibilities

Represents Information Technology in a respectful and professional manner.
Provides leadership in the development of the use of a specific application and the subsequent roll out of the functionality.
Completes assigned tasks per defined project scope, timelines, and budgets.
Monitors division tasks to ensure they are completed on time.
Understands interconnectivity and integration with EMR and third-party applications.
Works with internal IT teams on technical troubleshooting, integration, reporting, and training.
Participates in division meetings.
Demonstrates creativity and passion to continuously learn.
Mentors team.
Follows department standards and procedures.
Communicates effectively with technical team at all levels and with users at a non-technical and clinical level.
Alerts senior staff members of any outages, problems, or delays.
Maintains knowledge of health care, technology, and industry trends.
Maintains appropriate certifications.
Interprets data regarding current environment and document workflows and system access.
Applies analytical skills and related application knowledge to define the information requirements necessary to design, build, and install upgrades and/or new implementations.
Analyzes and makes sound recommendations for workflow based on system capabilities.
Develops and/or evaluates previously refined data and programs and selects from a range of alternatives to determine the appropriate action to be taken.
Understands functionality and relationships between supported applications.
Leads optimization efforts of clinical staff and departments.
Coordinates upgrade activities with team.
Develops or helps in the development of work plans, task sequencing.
Develops time schedules, conversion and test procedures for all aspects of system.
Executes necessary investigation, analysis, and evaluation to determine project feasibility and develops project scope.
Utilizes change management process.
Ensures each team completes tasks on time and is accountable to manager for team completing assigned work on time.
Completes required documentation.
Serves as member of various employee committees to discuss workflow, system needs and changes.
Coordinates activities with other departments and work groups as needed.
Serves as a backup to related positions as needed.
Participates in on call rotation for application support.
Provides Help Desk support as needed.
Performs related duties as assigned.
Creates test plans to support thorough application and integrated testing scenarios.
Supervises testing and validates change logs.
Reviews newly released software to ensure integrity.
Resolves post installation technical problems in a timely manner, assists team in resolving complex issues, escalating issues as necessary to the appropriate organizational or vendor level.
Uses appreciable originality on system assignments, makes recommendations and seeks approval on complex matters.
Researches, identifies, designs, and implements solutions to special client requests or requirements and thoroughly documents all identified solutions and standard operating procedures.
Plans independently the full range of programming actions needed to achieve desired end-results on complex problems; analyzes and suggests system development tasks.
Performs system design/build/update.
Monitors release notes for pertinent build and testing for the system.
Keeps documents and change logs updated.
Maintains quality control between environments with build activities.
Responsible for optimal functioning, design, and content of training environment.
Proposes deadlines for and task delegation for all training environment rebuild situations such as upgrades and optimizations to Director.
Leads training environment rebuild activities as approved.
Works with Training Director to develop project scope.
Collaborates with trainers on planning/design of specialty patients in training environment for unique/complex workflows.
Creates test plans to support thorough testing scenarios before releasing for use in training.
Assists team in resolving training environment technical problems in a timely manner, escalating issues as necessary to the appropriate team (internal or vendor).
Keeps training environment build, change, and maintenance records updated.
Ensures quality control across environments during build activities, including the transfer of data between training and testing environments.
Demonstrates the technical skills to create and maintain necessary files to support training, such as file settings, schedules, user setup, automated environment updates, and data duplication processes.
Handles environment maintenance tasks, including data duplication, environment updates, and data transfers.
Expert in system administration, build processes, environment structure, and utilizing tools for data management and file editing.
Creates a variety of training and education tools for the Electronic Health Record (EHR) and other applications across the LCMC system and executes the training program.
Maintains and updates all training materials as needed.
Works one on one with providers, clinicians, and other customers as requested to improve efficiency of using the EMR.
Provides specialized training to end users when necessary, including outside of the normal training schedule or formal classroom setting.
Supports optimization efforts of staff and departments.
Supports user departments during designated go lives and for a period after go live.
Credentials new Learning & Development Specialists; performs annual re-credentialing.
Plans independently the full range of training actions needed to achieve desired end-results on complex workflows.
Monitors release notes for pertinent training actions needed.
Collaborate with Informaticists, Nursing and other hospital-based educators on annual competencies and skills fairs as it relates to the EHR.
Collaborate with Informaticists and Quality departments on PI/Lean projects at both system and hospital level.

Benefits

LCMC Health is a community. Our people make health happen.
While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way.
Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
Deliver healthcare with heart.
Give people a reason to smile.
Put a little love in your work.
Be honest and real, but with compassion.
Bring some lagniappe into everything you do.
Forget one-size-fits-all, think one-of-a-kind care.
See opportunities, not problems – it’s all about perspective.
Cheerlead ideas, differences, and each other.
Love what makes you, you - because we do
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.
LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
To ensure quality care and service, we may use information on your application to verify your previous employment and background.
To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary.
We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond.
If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family.
From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary.
Let’s make every day extraordinary, together.