HIGHWAY SAFETY SPECIALIST (WT: MV COMPLIANCE EXAMINER) - 76003371

State of Florida•Sebring, FL

36d

About The Position

The Highway Safety Specialist (Motor Vehicle Compliance Examiner) is a Career Service position in the Division of Motorist Services, Bureau of Dealer Services. The role investigates consumer complaints against mobile home, recreational vehicle, and motor vehicle dealers and dealerships, and prepares administrative cases. It also conducts record inspections of franchised and independent motor vehicle, mobile home, and recreational vehicle dealers. The incumbent assists current and prospective dealers with licensing and inspects initial dealer locations within an assigned territory. The position enforces laws concerning titles, registrations, and liens for Florida-licensed dealers and verifies vehicle identification numbers. The position requires a valid driver’s license in good standing, completion of required background and CJIS checks, and wearing a division uniform. Out-of-town travel and occasional overtime, including weekends, may be required.

Requirements

Skill in using Microsoft Word and Excel.
Skill in providing excellent customer service.
Ability to work with varying customers in stressful situations.
Skill in communicating effectively and efficiently in a tactful and courteous manner.
Skill in collecting and reviewing data.
Skill in performing investigative work.
Ability to understand, interpret, and apply rules, regulations, policies, and procedures.
Skill in preparing accurate and complete written reports.
Skill in evaluating applications for licensure and permits.
Skill in preparing correspondence.
Ability to follow money-handling procedures, handle cash, add totals, and provide change.
Skill in recording information and maintaining tracking logs.
Knowledge of automotive parts and repairs.
Must have and maintain a valid driver’s license in good standing, with no cancellations, suspensions, or revocations for at least three years before employment and during employment, and no more than three chargeable crashes or any Chapter 316 violation during any consecutive three-year period before and during employment.
Must satisfy Level 2 background-check and CJIS-clearance requirements, including fingerprint-based criminal-record checks.
Must be a U.S. citizen or a lawfully authorized worker in the United States; the agency does not sponsor work visas or CPT/OPT employment.
Must wear a division uniform.

Nice To Haves

One year or more of experience providing excellent customer service in a professional or business setting, including working with varying customers in stressful situations.
Experience working in an automotive shop, automotive retail store, or similar role, with knowledge of automotive parts and repairs.
Experience conducting investigative work and/or investigative interviews.
Experience understanding, interpreting, and applying rules, regulations, policies, and procedures.
Experience composing, drafting, and preparing professional correspondence, such as letters, memos, emails, and reports, using Microsoft Word and/or Excel.
Experience evaluating information or applications to determine eligibility for a license or certification.
Experience using the Florida Real-Time Vehicle Information System (FRVIS).
Experience handling cash and/or collecting payments.
Experience recording information and maintaining tracking logs using Microsoft Excel and/or Word.
Experience working in law enforcement, a regulatory program, and/or a driver license or Tax Collector’s office.
Experience providing consultative services by reviewing information and providing expert advice.

Responsibilities

Investigate consumer complaints filed against mobile home, recreational vehicle, and motor vehicle dealers and dealerships.
Prepare administrative cases.
Conduct record inspections of franchised and independent motor vehicle, mobile home, and recreational vehicle dealers.
Assist existing and prospective dealers with the licensing process.
Inspect initial dealer locations within an assigned territory.
Enforce laws related to titles, registrations, and liens with Florida-licensed dealers.
Verify vehicle identification numbers.
Travel out of town and work occasional overtime, including Saturdays and Sundays, as required.
Wear a division uniform.