Higher Education Generalist-Brown County

Ranger College•Early, TX

8h•Onsite

About The Position

The Higher Education Generalist/LMS Specialist serves a dual role supporting both instructional technology (with an emphasis on the Canvas LMS) and student services at the Brown County Center. This position provides technical expertise in maintaining and supporting the LMS, assists faculty and staff with course delivery technologies, and provides guidance to students regarding academic planning, enrollment, and campus resources. Reports to the Vice President of Instruction.

Requirements

Commitment to student success, equity, and accessibility in higher education.
Strong problem-solving skills and technical troubleshooting ability.
Ability to balance multiple responsibilities and shift between technical and student-facing tasks.
Strong organizational skills and attention to detail.
Collaborative mindset with the ability to work effectively across departments.

Nice To Haves

Associate degree, preferably in an IT or educational focus.
At least 2 years work-related experience

Responsibilities

Provide administrative support to the Vice President of Instruction as needed.
Assist with technology setup, workstation configuration, and software installation for instructional purposes.
Provide front-line support for Canvas LMS, troubleshooting functionality issues, resolve access concerns and provide immediate response to problems and emergency situations affecting normal instructional operations.
Collaborate with the Instructional Designer to document system configurations, workflows, and procedures.
Manage user roles, permissions, and enrollment processes.
Train faculty, staff, and students in the effective use of Canvas and instructional technologies through workshops, consultations, tutorials, and guides.
Generate and analyze LMS reports on usage, engagement, and performance.
Monitor system performance proactively, recommend upgrades, and coordinate with IT staff and vendors.
Stay current with instructional technology trends, accessibility standards, and best practices in online learning and LMS system.
Counsel, advise, and determine appropriate educational solutions for different types of students in specific curriculum decisions including policies, choices and scheduling of courses, selection or change of degree plans, providing referrals to specific departments, as appropriate.
Assist in recruiting prospective students in Brown County.
Assist students in navigating online learning tools, registration systems, and campus services.
Support campus operations by serving on committees, attending meetings, and participating in initiatives or special projects.