High Sierra Camps Operations Manager - Yosemite

Aramark

22d • $75,000 - $80,000 • Onsite

About The Position

The High Sierra Camps are an experience unlike any other. They are an introduction to the backcountry and wilderness of Yosemite, in a way that is accessible and responsible. Yosemite Hospitality and the National Park Service work in close partnership to protect and share the backcountry with those who want to experience it in this way. These camps are highly remote and only accessible by hiking in and out of the camp. Each camp includes rustic accommodations as well as commercial kitchen services that provide hot breakfasts and dinners for guests, packed lunches, and meals for staff. We take our role as stewards very seriously and are seeking team members who have the same passion for providing this guest experience in a remarkable location. (https://www.travelyosemite.com/lodging/high-sierra-camps/) Position Overview: The Manager of the High Sierra Camp is responsible for overseeing all operations at the camp, ensuring a seamless and high-quality experience for guests and staff while maintaining safety and environmental standards in a remote wilderness setting. This position lives on location at the assign camp for the duration of the season with proximity to guest and employees at all times. The Manager will work independently with minimal supervision, upholding a high level of responsibility for safety, public health standards, and compliance with park regulations, Aramark policies and the Collective Bargaining Agreement.

Requirements

• Bachelor’s degree in Hospitality Management, Outdoor Recreation, Environmental Science, or related field, or equivalent experience is preferred.
• Minimum of 3-5 years of experience in hospitality or outdoor recreation management, with at least 2 years in a leadership or supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of wilderness safety, Leave No Trace principles, and outdoor recreation.
• Wilderness First Responder certification and ServSafe Manager certification required.
• Strong knowledge of food safety protocols and experience in managing kitchen operations.
• Experience overseeing housekeeping or custodial services.
• Ability to work independently and handle challenging situations with professionalism and a positive attitude.
• Strong organizational and problem-solving skills, with the ability to adapt to changing conditions and work autonomously.
• Ability to work and thrive in an outdoor, remote setting for extended periods of time.
• Must be physically capable of hiking and performing manual labor as required.
• Ability to manage multiple tasks simultaneously and remain calm under pressure in a backcountry environment.

Nice To Haves

• Experience in managing a remote location or working in a wilderness setting is highly preferred.
• Knowledge of and experience working with union regulations and a Collective Bargaining Agreement (CBA) preferred.

Responsibilities

• Oversee all day-to-day camp operations, including guest accommodations and dining services.
• Coordinate with the High Sierra Camps Operations Manager to order supplies ensuring timely delivery by mule and proper storage at the camp.
• Manage the camp's commercial kitchen, ensuring preparation of hot breakfasts and dinners for guests, packed lunches, and meals for staff.
• Ensure all kitchen operations follow food safety guidelines and ServSafe standards.
• Ensure the camp meets all health and safety standards, as well as park service regulations, in preparation for public health and park service inspections.
• Oversee staff scheduling to ensure coverage for all shifts
• Develop and implement camp schedules to ensure that guests have access to meals and support as needed.
• Oversee housekeeping and custodial services, ensuring that guest accommodations, kitchen facilities, and common areas are kept clean, organized, and well-maintained to a high standard.
• Provide exceptional guest service by addressing any concerns or requests promptly and professionally.
• Ensure that all guests experience a memorable wilderness stay by providing basic information about camp activities and the surrounding natural environment.
• Handle guest feedback and ensure a high standard of satisfaction throughout the camp season.
• Monitor and enforce safety protocols, including fire safety, wilderness preparedness, and first aid, keeping safety as the top priority in the backcountry environment.
• Promote Leave No Trace principles, educating staff and guests on sustainable practices.
• Maintain the camp’s cleanliness and ensure it is in harmony with the surrounding natural environment.
• Oversee cost control and ensure efficient use of resources throughout the camp, including food, supplies, and staffing.
• Ensure the camp meets all public health standards, park service regulations, and operational protocols in preparation for inspections by relevant authorities.
• Abide by the Collective Bargaining Agreement (CBA) with the employee union, ensuring that all staffing, scheduling, and operational practices comply with union guidelines.
• Track inventory, supplies, and equipment for the camp.
• Foster a positive and collaborative work environment for the camp staff.
• Provide ongoing training and development opportunities to improve staff performance and ensure exceptional service.
• Accurately track hours for all staff and submit payroll on time.
• Conduct performance evaluations and provide feedback for continuous improvement.
• Hold teams accountable to Aramark and Yosemite’s policies and procedures.
• Work independently with minimal supervision, handling all camp duties and challenges autonomously while maintaining a high ethical standard.
• Be prepared to manage emergencies and guest needs at any time, staying vigilant and proactive in ensuring camp operations run smoothly.
• As the camp is in a remote backcountry location, the manager must be flexible, resourceful, and capable of solving problems on the spot.

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees