Director of Operations - Maintenance & Roads (Yosemite Lakes)

RealManage•Coarsegold, CA

1d•$80,000 - $125,000•Onsite

About The Position

The Director of Operations – Maintenance and Roads is a senior leadership role responsible for the strategic and day‑to‑day oversight of Yosemite Lakes Owners’ Association’s Maintenance Department and Roads Crew. This position ensures the efficient operation, stewardship, and long‑term sustainability of the Association’s infrastructure, amenities, and road systems within one of the region’s largest and most highly amenitized HOA communities. In addition to operational leadership, this role carries full P&L responsibility for both departments and plays a key role in the annual budgeting, forecasting, and reserve planning process. The Director will serve as the primary face of the Maintenance and Roads operations to homeowners, the Board of Directors, and other stakeholders, providing clear communication, professional reporting, and trusted subject‑matter expertise. This position reports directly to the Executive Director and works closely with other members of the senior management team to align departmental goals with the Board’s strategic objectives and the community’s long‑term vision.

Requirements

Bachelor’s degree in construction management, facilities management, engineering, business administration, or a related field, or equivalent professional experience.
Minimum of 7–10 years of progressive experience in maintenance operations, infrastructure management, public works, facilities, or a similar operational environment.
Proven experience overseeing multiple operational teams and managing complex, physical assets.
Demonstrated experience with budget development and P&L responsibility.
Strong written and verbal communication skills with the ability to present confidently to Boards and large groups.
Must be able to competently and legally operate a vehicle in the State of California.
Must be able read well enough to see obscure or faint printing with or without corrective lenses.
Must be able to move about on foot to accomplish tasks related to the position.
Must be able to successfully pass a pre-employment drug test and background screening, and random drug tests throughout the term of employment.
Ability to stand and walk for extended periods throughout the workday.
Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
Manual dexterity to operate tools, equipment, and machinery safely.
Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
Ability to wear and use appropriate personal protective equipment (PPE).
Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Nice To Haves

Direct experience working within the HOA or community association industry, or strong working knowledge of how HOAs operate, including governing documents, board relations, and homeowner expectations.
Experience in highly amenitized communities, municipal environments, or large‑scale property operations.
Familiarity with reserve studies, capital planning, and long‑term infrastructure lifecycle management.
Strategic thinker with strong operational execution skills
Financial acumen and budget discipline
Excellent client facing and presentation abilities
Collaborative leadership style with the ability to influence at all levels
Calm, professional, and solutions oriented under pressure
High level of integrity, accountability, and community mindset

Responsibilities

Provide overall leadership and direction for the Maintenance Department and Roads Crew, ensuring high standards of safety, quality, and service delivery
Oversee preventative maintenance, repairs, capital improvements, and infrastructure projects across common areas, amenities, buildings, and road systems
Develop and implement operating plans, policies, procedures, and service standards for both departments
Ensure compliance with applicable safety regulations, environmental guidelines, and governing documents
Prepare, manage, and administer the annual operating budgets for both the Maintenance and Roads departments
Maintain full P&L accountability, including expense control, forecasting, and variance reporting
Provide input into reserve studies and long‑term capital planning related to infrastructure, roads, and major systems
Evaluate vendor contracts and service agreements to ensure cost‑effective and high‑quality outcomes
Lead, mentor, and develop department managers, supervisors, and frontline staff
Promote a culture of accountability, professionalism, teamwork, and continuous improvement
Oversee staffing plans, performance management, training, and succession planning
Serve as a primary spokesperson for Maintenance and Roads operations to the community
Attend Board of Directors meetings to present departmental reports, budget updates, and project status, and to respond to Board member and homeowner questions
Communicate complex infrastructure topics clearly and professionally to non‑technical audiences
Address homeowner concerns and service requests with diplomacy, responsiveness, and sound judgment
Manage relationships with contractors, engineers, inspectors, and vendors
Oversee bidding processes, contract execution, and project deliverables related to maintenance and roads
Ensure projects are completed on time, within budget, and to specified quality standards

Benefits

Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
Education Reimbursement for industry related classes
401K match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays