High School Technology Support Clerk

Independent School District 196•Rosemount, MN

2d•Onsite

About The Position

This position is for a High School Technology Support Clerk working 8 hours per day on a 10-month calendar, from 7:00 a.m. to 3:30 p.m. The role involves providing technology support within the Library & Learning Commons, assisting students and teachers with various devices and educational applications. The effective date of employment is the beginning of the 2026-27 school year, with an application deadline of April 29, 2026.

Requirements

Demonstrated experience and knowledge of applications such as Microsoft Office, Google Suite, Spreadsheets and Schoology preferred.
Demonstrated experience and knowledge of current operating systems such as Windows and iPad IOS preferred.
Demonstrated experience and knowledge in troubleshooting mobile devices such as Chromebooks, iPads, printers, and WiFi and Bluetooth connectivity.
Demonstrated a basic understanding of classroom technology including projectors, sounds systems, Apple TV, SMART Boards, etc.
Demonstrated interpersonal and written communication skills.
Experience in student/teacher centered service.
Demonstrated experience and proficiency working with a culturally, ethnically, racially and socioeconomically diverse school community is preferred.

Responsibilities

Provide guidance to students in the Library & Learning Commons, including individual students, study groups and large group activities.
Offer iPad, computer and media support in the Library & Learning Commons.
Phone/helpline support.
Triage and assist with iPad and Chromebook issues, especially ones related to accessing Schoology, Google Drive, Notability, eBooks, and other educational apps.
Triage and resolve computer operating issues including, but not limited to: logins/passwords, printing, accessing documents, email access, laptop projection and use of common software/programs (i.e. Schoology, Infinite Campus, GoogleDocs, Microsoft products, Destiny Discover,etc.).
Support inventory, repairs, and check-out of books, iPads and related technology equipment.
Support the operation of software/apps including Schoology, Destiny, and other student/teacher resources.
Monitor iPad & book inventory related to new and withdrawn students as well as device recovery, etc.
Facilitate communication between students/families regarding recovery and collection.
Prepare reports on building printing usage, tech support tickets, and student mobile device recovery.
Engage with students and teachers to encourage the effective use of library and technology resources.
Attend all scheduled district and building technology support meetings.
Take on other responsibilities as assigned that align with the role's goals and the school's mission. Examples may include assisting with special projects, working with monitoring student- clubs in the space,or contributing to Library & Learning Commons events.