ISCA - High School Student Support Specialist

CALIFORNIA VIRTUAL ACADEMY AT LOS ANGELES•Simi Valley, CA

14h•$0 - $23•Remote

About The Position

Insight Schools of California (a network of three public charter schools) delivers online/virtual home based-instruction to students in grades 9-12 in California. Insight Schools of California serves at-risk students. We use Stride as our curriculum provider for the basis of instruction and teachers provide live instruction via the Engageli platform. While our schools do offer some scheduling flexibility, students are still required to maintain daily attendance, attend instructional sessions, and complete their coursework each day. All staff members provide students with individualized attention, maintain ongoing communication with learning coaches, and attend professional development meetings (virtual and in-person). Insight staff members contribute to a positive school culture by engaging in meaningful team collaboration and focusing on the needs of all students. Staff members also meet with students during testing and at in-person events. The Student Support Specialist is responsible for providing support for the school's comprehensive guidance plan. The Student Support Specialist advises students to manage personal conduct, helps students identify post-secondary and career goals, ensures students are properly placed in classes needed for graduation, and guides students towards making appropriate choices under the guidance of a school counselor. The Student Support Specialist manages the graduation plan creation for all students and manages and updates the graduation plans every term. The Student Support Specialist works with the teachers and staff to maintain a positive learning experience and encourage parent involvement in the student education. The position helps foster a high touch approach to educational support and exhibits superior customer service skills along with a commitment and desire to provide the best experience possible for students and families.

Requirements

High School Diploma or General Education Development (GED) Certificate
One (1) year of related experience
Strong written and verbal communication skills
Excellent problem-solving skills
Organizational skills, multi-tasking abilities
Customer service orientation
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Flexible schedule: Ability to travel as needed, up to 10% of the time within and between assigned geographic areas to support students, attend regularly scheduled meetings, and participate in school activities, open houses and orientations
Ability to pass required background check
Ability to obtain fingerprint clearance
Knowledge of Microsoft Office Suite
Experience using a student information system and/or other type of database software
Experience moderating web meetings (Blackboard Collaborate, Webinar, Webex) for small and large groups

Nice To Haves

Experience working with the proposed age group
Experience supporting adults and children in the use of technology
An ability to learn new technology tools quickly (e.g., database and web-based tools)
An ability to support and guide adults as well as students
Experience coordinating academically oriented clubs and extracurricular activities
Bachelor’s degree
Experience working in and educational setting

Responsibilities

Creates and updates student Individual Graduation Plans for all students every term
Monitors student view of grad plans and follows up with students who have not viewed grad plan
Works collaboratively with operations to ensure timely and proper upload of transcripts
Conducts email and phone campaigns as needed by school
Identifies transcript discrepancies and works to notify counselors and credit clerks of discrepancies and seeks to resolve issues regarding discrepancies
Supports counseling team by contributing to counseling newsletters
Supports AAs by participating in live sessions to promote grad plans and counseling web site
Supports RAISE by contributing to and participating in clubs
Works collaboratively with counseling team to create and implement guidance lessons
Assists with proctoring standardized testing
Contributes to counseling web site
Attends staff meetings and participates in school and K12 sponsored Professional Development Events
Works collaboratively with counseling team to plan and manage graduation ceremonies
Communicates graduation ceremony information to all students and LCs and tracks cap and gown orders and RSVPs
Responds to students and LCs to address concerns that may arise or provide support as needed
Assist pupils in choosing courses of study best suited to their goals, aptitudes, and interests
Review transcripts to ensure students are placed in their proper educational program
Contact school districts if more information on new/entering students is needed
Annually review each student’s educational progress and career plans, with students individually or in small groups
Meet with students individually or in small groups to reinforce their educational plan as it relates to career interests, life skills, and world of work
Help students identify career and post-secondary goals
Consult with and help support Academic Advisors during the graduation planning process
Hold Professional Developments if needed
Consult with teachers on ways to integrate career interests with education and to help document for each student those activities related to life skills and the world of work
Assigns courses and manages student schedules for all 9th grade students