High Jewelry Manager, South Coast Plaza

Tiffany & Co•Costa Mesa, CA

13d•Onsite

About The Position

The High Jewelry Manager will be responsible for driving the strategic development and enhancement of the High Jewelry business within South Coast Plaza. This role provides specialized knowledge and tactical support to elevate High Jewelry sales performance, client engagement, and product positioning. The High Jewelry Manager will be a key resource in fostering a community of High Jewelry expertise, ensuring the highest level of understanding and storytelling around our unique collections.

Requirements

8 years of experience in High Jewelry
Qualification in gemology (GG level preferred)
Strong written, verbal and presentation skills
Ability to effectively manage a budget and support local initiatives
Luxury Watch and Jewelry industry experience
Previous experience in a client relations/client facing role

Responsibilities

Contribute strategic insights to the High Jewelry business, working collaboratively with South Coast Plaza Leadership, Client Relations, and sales teams to develop and execute effective client engagement strategies for HNW clients.
Partner with the Client Relations team to assess South Coast Plaza’s needs and proactively propose innovative methods, tools, and assets to enrich the High Jewelry client journey.
Collaborate with Merchandising and High Jewelry teams to meet and exceed client needs and expectations as it relates to High Jewelry assortment.
Provide expert guidance and support during High Jewelry client appointments, offering bespoke product presentations and storytelling that illuminates the artistry and craftsmanship of each piece.
Act as a trusted High Jewelry advisor to Client Advisors, assisting in the preparation for client interactions and guiding strategies for long-term client relationship development.
Serve as a subject matter expert for Tiffany High Jewelry, providing in-depth knowledge of diamonds, gemstones, jewelry designs, craftsmanship, and historical context to inform sales strategies and client interactions.
Initiate the creation of a community of High Jewelry Experts with strong knowledge on stones and jewelry making, yet with strong ability to story tell around the collection.
Collaborate on the development and implementation of a structured training plan, including timelines and expectations, to empower this community of experts to confidently support High Jewelry sales interactions as knowledgeable resources.
In partnership with South Coast Plaza Leadership, identify and engage internal and external profiles who could contribute to and benefit from this High Jewelry expert community.
Constantly seek new and creative opportunities to engage and nurture this community by facilitating exposure, providing expert support, and ensuring continuous learning to keep them engaged and up to date with the latest industry insights.