GME High County Program Administrator

Mountain Area Health Education Center - MAHEC

2d • Onsite

About The Position

The High Country Program Administrator serves as the on-site Graduate Medical Education (GME) leadership presence for the Boone and Linville region. This role is responsible for managing program operations and fostering regional relationships, while also coordinating with the central GME office leadership. The administrator will oversee program-level operations for Family Medicine, General Surgery (Watauga rural track), Sports Medicine, and Psychiatry residency/fellowship programs, including schedules, evaluations, clinical assignments, and resident/fellow logistics. They will act as the primary institutional point of contact for program directors, residents, fellows, and faculty in the region, addressing operational issues, facilitating support, and escalating concerns as needed. Additionally, the role involves co-leading program-level initiatives such as recruitment, retention, wellness, scholarship, and quality improvement in partnership with program directors and the GME office. The administrator will also represent GME leadership at clinical sites, build relationships with facility leadership and attendings, and ensure ACGME compliance across all regional programs.

Requirements

• Communication Skills: Effectively and respectfully communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties.
• Decision Making: Ability to make the most appropriate decision in each situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes the ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
• HealthCare Knowledge: Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area of expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
• Interpersonal Skills: Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your expertise, show respect and empathy where appropriate with colleagues, patients, and their family, even when it is most difficult. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.
• Organizational Values: Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.
• Problem Solving: Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those innovative ideas to affect positive change.

Responsibilities

• Supervise all program coordinators and administrators assigned to high country programs (Family Medicine, General Surgery Watauga track, Sports Medicine, Psychiatry); provide day-to-day direction, mentoring, and performance feedback.
• Oversee program-level operations for high country programs Family Medicine, General Surgery (Watauga rural track), Sports Medicine, and Psychiatry residency/fellowship programs, including schedules, evaluations, clinical assignments, and resident/fellow logistics.
• Serve as the primary institutional point of contact for program directors, residents, fellows, and faculty in the high country region. Address operational issues, facilitate resident/fellow support, and escalate clinical or compliance concerns to GME office leadership.
• Co-lead program-level initiatives (recruitment, retention, wellness, scholarship, quality improvement) in partnership with program directors and GME office.
• Represent GME leadership presence at high country clinical sites; build relationships with facility leadership, department chairs, and attendings to support program excellence and institutional priorities.
• Ensure program-level ACGME compliance across high country programs, including clinical work-hour tracking and quarterly reporting, resident/fellow licensure verification, evaluation compliance, and moonlighting applications.
• Coordinate New Innovations administration for high country programs (under Institutional Coordinator guidance), including rotation accuracy, duty hour data entry, evaluation deployment, and milestone tracking.
• Identify program-level trends and compliance concerns; escalate issues to GME office leadership as appropriate.
• Support preparation for any ACGME accreditation reviews or special reviews affecting high country programs.
• Champion resident/fellow well-being, quality improvement, and educational effectiveness in the high country region.
• Provide direct support and mentoring for residents and fellows in high country programs, including orientation, performance feedback, leave management, accommodations, and wellness referrals.
• Support remediation and performance improvement processes within a confidential and supportive framework.
• Coordinate resident/fellow events, rotations, and transitions.
• Serve as accessible on-site advocate and resource for resident/fellow concerns related to training environment, faculty interactions, or program operations.
• Support recruitment efforts for high country programs, including applicant coordination, interview logistics, and onboarding for new trainees.
• Build relationships with universities, medical schools, residencies, and other programs to support recruitment pipeline.
• Support expansion and development of additional rural and community-based training sites in the high country region.
• Work with GME institutional leadership team to position high country programs for complement increases and new program launches.
• Develop and maintain strategic relationships with partner institution leadership facility administrators, and community stakeholders.
• Serve as primary institutional liaison for GME matters in the high country region; represent MAHEC GME at regional meetings and events.
• Coordinate logistics with partner institutions on training site operations, resident rotations, faculty schedules, and program agreements.
• Support GME Administrative Director and institutional team on partner communications, site visits, and relationship management.

Benefits

• Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
• MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed