HIE & Interoperability Stakeholder Engagement Manager

CSpring•Indianapolis, IN

About The Position

At CSpring, we believe in the power of people and data to drive real-world impact. We’re a purpose-driven consulting firm that helps organizations solve complex problems, gain insights, and achieve measurable results. Our clients span the public and private sectors, and our work — from data strategy and engineering to workforce transformation — improves lives across Indiana and beyond. We’re seeking talented professionals who are collaborative, curious, and committed to making a difference. Why You’ll Love Working Here Mission-Driven Work – Support the transformation of rural healthcare across Indiana through a landmark $207M federal investment. Your work will directly strengthen health outcomes for Hoosier communities. People-First Culture – We’re as committed to your growth as we are to delivering high-impact solutions. You’ll find support, autonomy, and community here. Strategic, Hands-On Work – From program coordination and stakeholder engagement to data modernization and clinical readiness, you’ll influence every step of the process. Collaborative Trust – Our clients rely on us to listen carefully, deliver consistently, and guide wisely. We partner with integrity, curiosity, and heart. What You’ll Do You will own how stakeholders experience Indiana's interoperability modernization work — from the first conversation through sustained participation. Develop and execute comprehensive stakeholder engagement plans aligned to the statewide strategy and built to deliver the interoperability goals of the Rural Health Transformation Program (RHTP). Conduct ongoing stakeholder analysis to surface the needs, barriers, motivations, and openings that shape how providers, HIEs, community partners, and vendors engage. Serve as the primary point of contact for providers, HIE organizations, health systems, community partners, and vendors on questions of engagement and participation. Drive new participation in interoperability initiatives, including encouraging and supporting new HIE connections that meet grant milestones. Partner with IDOH Communications to design and deliver consistent messaging across every channel stakeholders touch. Build long-term relationships that strengthen trust and alignment, and address concerns, complaints, and barriers with timely, responsive follow-up. Lead educational outreach — presentations, briefings, and tailored materials — that helps diverse stakeholder groups understand the value of participating in RHTP. Coordinate with partner associations, coalitions, and community organizations to broaden the program's reach. Serve as liaison to gather key metrics from partners and funding recipients, demonstrating progress toward RHTP objectives for both Indiana leadership and federal oversight. Monitor stakeholder satisfaction, escalate systemic issues, and validate that operational workflows reflect real stakeholder needs and readiness.

Requirements

A bachelor's degree in public health, health informatics, information systems, or a related field; a master's is preferred.
At least five years of experience in account management, healthcare transformation, or interoperability initiatives.
Demonstrated experience supporting or leading complex, multi-stakeholder initiatives with multiple interdependent projects.
A strong understanding of healthcare data exchange, HIE environments, interoperability standards, and the regulatory requirements that govern them.
Experience collaborating across government agencies, public health entities, HIEs, payers, providers, and national policy bodies such as CMS and ONC.
A proven ability to build coalitions, foster partnerships, and guide multi-jurisdictional or multi-sector modernization efforts.
Executive-level stakeholder engagement experience.
Exceptional communication, relationship management, and negotiation skills, including the ability to convey complex technical or policy concepts to diverse audiences.
Proficiency with Microsoft O365 and project/portfolio management tools.

Nice To Haves

A master's degree in public health, health informatics, or a related field.
Direct experience with the Rural Health Transformation Program or a similar federally funded modernization grant.
Familiarity with Indiana's HIE landscape and statewide health data initiatives.

Responsibilities

Own how stakeholders experience Indiana's interoperability modernization work — from the first conversation through sustained participation.
Develop and execute comprehensive stakeholder engagement plans aligned to the statewide strategy and built to deliver the interoperability goals of the Rural Health Transformation Program (RHTP).
Conduct ongoing stakeholder analysis to surface the needs, barriers, motivations, and openings that shape how providers, HIEs, community partners, and vendors engage.
Serve as the primary point of contact for providers, HIE organizations, health systems, community partners, and vendors on questions of engagement and participation.
Drive new participation in interoperability initiatives, including encouraging and supporting new HIE connections that meet grant milestones.
Partner with IDOH Communications to design and deliver consistent messaging across every channel stakeholders touch.
Build long-term relationships that strengthen trust and alignment, and address concerns, complaints, and barriers with timely, responsive follow-up.
Lead educational outreach — presentations, briefings, and tailored materials — that helps diverse stakeholder groups understand the value of participating in RHTP.
Coordinate with partner associations, coalitions, and community organizations to broaden the program's reach.
Serve as liaison to gather key metrics from partners and funding recipients, demonstrating progress toward RHTP objectives for both Indiana leadership and federal oversight.
Monitor stakeholder satisfaction, escalate systemic issues, and validate that operational workflows reflect real stakeholder needs and readiness.