Helpline Counselor

JEWISH COMMUNITY SERVICES OF SOUTH FLORIDA INC•Miami, FL

9d•$25 - $25•Hybrid

About The Position

The Helpline Counselor provides telephone information, referrals, crisis counseling as well as suicide intervention to callers upon completion of a thorough assessment and identification of most presenting needs. This position performs work of a specialized, confidential nature on matters that impact clients, counselors and contract compliance. Excellent organizational, administrative and communication skills and attention to detail are required.

Requirements

Bachelor’s degree in Social Work or Human Service field.
Equivalent experience and demonstrated skill in social services may be considered.
Strong interpersonal skills.
Ability to communicate information calmly and effectively in emergency or high stress situations.
Ability to work effectively and with sensitivity with culturally diverse populations.
Skilled in managing multiple tasks.
Skilled in the use of personal computers and related software applications to include Microsoft Office, email and intranet.
Bilingual required (Spanish).

Nice To Haves

Two years’ experience in providing information and referral services, preferred.
One or more years in crisis counseling or clinical work preferred.

Responsibilities

Provides appropriate information and referrals to social service agencies for callers contacting the Helpline.
Ensures data is accurately entered into the client database in a timely manner.
Provides telephone crisis counseling as well as suicide intervention services to callers experiencing crisis situations.
Participates in trainings, seminars, workshops and in-services related to program and professional development.
Maintains an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills.
Consistently adheres to assigned schedule and demonstrates flexibility in regards to call center coverage needs.
Provides outstanding customer service to callers & accurately documents all calls into software.
Adheres to confidentiality policies and procedures as well as HIPAA regulations.
Obtains Certification as an Information & Referral Specialist through Alliance for Information & Referral Systems (AIRS).