Part time Remote Helpline Counselor

Health Management Systems of America•Detroit, MI

7d•Remote

About The Position

HMSA is a nationally recognized leader in the behavioral health care field, established in 1980 as a privately held independent corporation. The company is proud to provide a helpline for the State of Michigan Gambling Disorder and Treatment program. HMSA is dedicated to providing employees with a stimulating and effective workplace and has been recognized as one of "Metropolitan Detroit's 101 Best and Brightest Companies to Work For", a SHERM Sloan Award recipient, and a Salute to Diversity Award recipient.

Requirements

Master's Degree in Social Work, Counseling, Psychology or Human Service Discipline or Clinical with appropriate licensure.
Limited licensure is acceptable.
2 -3 years post graduate experience
Demonstrated experience in providing clinical and wellness services to a variety of customers.
LLPC, LPC, LLMSW, LMSW (Required)

Nice To Haves

Clinical counseling: 1 year (Preferred)

Responsibilities

Provides accurate screening, identification, evaluation and assessment, telephonically of individuals who present gambling issues. As appropriate, client’s employer/supervisor may be involved.
Provides problem clarification and short-term counseling, telephonically at times convenient to the client and/or family. Referrals made to affiliate providers as appropriate to the client's needs.
Providers oversight and utilization management functions with open gambling cases.
Facilitates appropriate and necessary referrals to community resources, including referrals to gambling affiliate providers, mental health and substance abuse providers, assist with problem resolution in the quickest, least restrictive, most convenient, and least costly manner possible.
Provides follow-up services for all referrals, and/or referrals to community resources at scheduled intervals, monitoring and evaluating client satisfaction and need for further assistance.
Ensures that timely and accurate submission of required data is achieved; including the ability to maintain and utilize electronic medical records.
Maintains case records, assuring that documentation is available, accurate and in compliance with occupational and mental health standards, as well as client data gathering procedures.
Provides, as needed, emergency/crisis counseling services OVER THE PHONE to individuals as clinically appropriate.
Engages in promotional activities, as requested by management to increase the Gambling Help Line visibility.
Participates in staff meetings, case conferences, and other quality assurance activities of the program.
Conducts all services and job-related functions in a manner consistent with applicable professional and ethical standards.
Stay abreast of new information related to services provided.