Helper Clerk PT

SACRAMENTO NATURAL FOODS CO-OP•Sacramento, CA

1d•Onsite

About The Position

A Helper Clerk is responsible for ensuring each customer has an exceptional experience throughout their transaction at the register and afterwards. This position is also responsible for general sales floor and Front End cleanliness and organization to support coworkers and customers. A Helper Clerk completes these responsibilities in a manner that upholds the values of Sacramento Natural Foods Co-op and the cooperative identity.

Requirements

High school diploma, GED, or equivalent certificate.
Customer Service experience.
Ability to read and comprehend complex instructions, correspondence, and memos.
Ability to communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
Ability to effectively present information in one-to-one and small group situations to employees and customers.
Ability to add and subtract two-digit numbers and multiply and divide with 10’s and 100’s mentally.
Ability to perform calculations using units of U.S. currency and weight, volume, and distance measurements.
Ability to use reasoning to apply detailed written or oral instructions to daily work.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to prioritize work tasks, multitask, and maintain focus.
Proficiency in using Point of Sale, Email, website, and time clock software.
Ability to identify and resolve problems in a timely manner.
Ability to manage difficult or emotional customer situations.
Ability to communicate respectfully at all times.
Ability to respond promptly to customer needs.
Ability to respond to requests for service and assistance.
Consistently report to work and arrive on time.
Ensure work responsibilities are covered when absent.
Arrive at meetings and appointments on time.
Respond to management direction.
Commit to meeting department goals and expectations.
Complete tasks on time.
Demonstrate accuracy and thoroughness.
Look for ways to improve and promote quality.
Apply feedback to improve performance.
Monitor own work to ensure quality.
Work quickly and accurately with a sense of urgency.
Meet productivity standards.
Strive to increase productivity.
Use equipment and materials properly.
Protect the safety of self, co-workers, and Co-op customers at all times.
Report any potentially harmful equipment or situations to immediate supervisors without delay.
Report safety-related accidents and incidents immediately to a manager.
Follow all safety policies and procedures.
Operate equipment properly and in a safe manner.
Follow all safe food handling and sale of alcohol guidelines as required by local, state, and federal laws.
Stand on concrete floors for extended periods of time.
Use hands to grasp, handle, and feel.
Reach with hands and arms.
Walk, climb, balance, stoop, squat, and kneel.
Lift and move up to 30 pounds.
Talk and hear.
Lift and move up to 50 pounds.
Close vision, distance vision, peripheral vision, and depth perception.

Responsibilities

Uphold all Co-op policies, procedures, and expectations.
Exceed customer expectations for service and provide a welcoming environment for all people and diverse backgrounds.
Provide prompt, friendly, and courteous services in a professional manner.
Maintain a calm and friendly demeanor with all customers.
Load customer purchases into bags with efficiency and care, and help customers transport their purchases to their vehicles.
Assist customers with special order pickups.
Maintain the cleanliness of the sales floor and grounds.
Ensure that supplies are well-stocked throughout the Front End.
Check prices, clean spills, restock items, and perform other duties as needed.
Return carts and containers to their proper locations.
Adhere to scheduled shifts and be ready for work when the shift begins.
Wear proper clothing in accordance with the Sacramento Natural Foods Co-op Dress Code.
Maintain accurate and attractive signage throughout the Front End.
Keep the Front End orderly and clean.
Assist in inventory counts, storewide cleaning, and other projects as needed.
Attend meetings and events as requested.
Ensure equipment repair and maintenance is communicated to appropriate personnel.
Demonstrate support for the cooperative values and principles daily.
Perform other duties and work in other departments as assigned.
Know and uphold the Employee Handbook consistently.
Be available to work hours based on the needs of the business and the department.