Helper Clerk PT

Sacramento Natural Foods Co-Op•Sacramento, CA

1d•Onsite

About The Position

A Helper Clerk is responsible for ensuring each customer has an exceptional experience throughout their transaction at the register and afterwards, as desired by each customer. This position is also responsible, through coordination by Front End management, for general sales floor and Front End cleanliness and organization to position coworkers to operate efficiently and customers to have an extraordinary time at the Co-op. A Helper Clerk completes these responsibilities in a manner that upholds the values of Sacramento Natural Foods Co-op and the cooperative identity.

Requirements

High school diploma, GED, or equivalent certificate.
Customer Service experience.
Read and comprehend complex instructions, correspondence, and memos.
Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
Effectively present information in one-to-one and small group situations to employees and customers.
Add and subtract two-digit numbers and multiply and divide with 10’s and 100’s mentally.
Perform these calculations using units of U.S. currency and weight, volume, and distance measurements.
Use reasoning to apply detailed written or oral instructions to daily work.
Deal with problems involving a few concrete variables in standardized situations.
Prioritize work tasks, multitask, and maintain focus.
Use Point of Sale, Email, website, and time clock software proficiently.
Identify and resolve problems in a timely manner.
Manage difficult or emotional customer situations.
Communicate respectfully at all times.
Respond promptly to customer needs.
Respond to requests for service and assistance.
Consistently report to work and arrive on time.
Ensure work responsibilities are covered when absent.
Arrive at meetings and appointments on time.
Respond to management direction.
Commit to meeting department goals and expectations.
Complete tasks on time.
Demonstrate accuracy and thoroughness.
Look for ways to improve and promote quality.
Apply feedback to improve performance.
Monitor own work to ensure quality.
Work quickly and accurately with a sense of urgency.
Meet productivity standards.
Strive to increase productivity.
Use equipment and materials properly.
Protect the safety of self, co-workers, and Co-op customers at all times.
Report any potentially harmful equipment or situations to immediate supervisors without delay.
Report safety-related accidents and incidents immediately to a manager.
Follow all safety policies and procedures.
Operate equipment properly and in a safe manner that will not lead to injury of self or others.
Follow all safe food handling and sale of alcohol guidelines as required by local, state, and federal laws.

Responsibilities

Uphold all Co-op policies, procedures, and expectations.
Exceed our customers’ expectations for service and provide a welcoming environment for all people and all diverse backgrounds, in accordance with the Co-op’s customer service standards.
Model, provide, and ensure customers receive prompt, friendly, and courteous services in a professional manner that markets our cooperative advantage.
Maintain a calm and friendly demeanor with all customers and in all situations.
Load customer purchases into bags with efficiency and care, and help customers transport their purchases to their vehicles.
Assist customers with special order pickups.
Maintain the cleanliness of the sales floor and grounds at the direction of Front End management.
Ensure that supplies are well-stocked throughout the Front End.
Check prices, clean spills, restock items, and perform other duties as needed.
Return carts and containers to their proper locations in a safe and efficient manner.
Adhere to scheduled shifts and be ready for work when the shift begins.
Wear proper clothing in accordance with the Sacramento Natural Foods Co-op Dress Code during shift, including apron and nametag.
Maintain accurate and attractive signage throughout the Front End.
Keep the Front End orderly and clean.
Assist in inventory counts, storewide cleaning, and other projects as needed.
Attend meetings and events as requested.
Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until the equipment has been improved.
Demonstrate support for the cooperative values and principles daily.
Perform other duties and work in other departments as assigned.
Know and uphold the Employee Handbook consistently.
Must be available to work hours based on the needs of the business and the department.