Helpdesk - MSIT

IMAGENET CONSULTING•Oklahoma City, OK

7d•Onsite

About The Position

Monitor and maintain company technology for maximum access, which includes connecting and setting up hardware, installing workstations, loading all necessary software, monitoring security, providing system administration assistance, and troubleshooting all issues in a timely manner. Receive, prioritize, and respond to incoming work orders, calls, and/or emails to the Helpdesk; provide technical assistance and support for queries and issues related to computer systems, software and hardware; respond to queries either in person or over the phone; ask questions to determine nature of the problem; walk the user through problem-solving processes. Accurately document instances of software and hardware failure, repair, installation, and removal of other Helpdesk requests; report to Management on status and recommendations for improvements. Train users in learning new company-provided applications and assist in problem-solving for applications issues; coordinate activities in support of user training and assistance requests for all programs. Confer with users and other IT personnel to develop new approaches or alternatives. Follow all Helpdesk policies and procedures; complete tasks correctly and on time. Acquire and maintain functional knowledge of all network operating systems, hardware and software. Identify and prepare hardware for safe disposal; ensure hardware is secured and stripped before disposal. Perform other duties and projects as assigned by Supervisor and/or Management.

Requirements

High school diploma or GED required.
Experience with Microsoft Office programs (Word, Excel, PowerPoint, Outlook).
Experience with Windows Desktop Operating Systems.
Excellent verbal and written communication skills.
Excellent customer service skills.
Excellent interpersonal skills.
Ability to accomplish all administrative tasks assigned.
Strong analytical and problem-solving skills.
Demonstrated aptitude for acquiring greater technical skills.
Ability to read and interpret operating instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to fill out all paperwork associated with the job.
Highly organized.
Capable of effective, efficient multi-tasking and time management.
Ability to work independently and in a team environment.
Self-motivated to conduct research and problem-solve.
Ability to accomplish any and all duties with little to no assistance.

Nice To Haves

Bachelor’s degree preferred.
One to two (1-2) years of similar experience preferred.

Responsibilities

Monitor and maintain company technology for maximum access, including connecting and setting up hardware, installing workstations, loading software, monitoring security, providing system administration assistance, and troubleshooting issues.
Receive, prioritize, and respond to incoming work orders, calls, and emails.
Provide technical assistance and support for computer systems, software, and hardware.
Respond to queries in person or over the phone, asking questions to determine the nature of the problem and guiding users through problem-solving.
Document software and hardware failures, repairs, installations, and removals.
Report to Management on status and recommendations for improvements.
Train users on new company-provided applications and assist with application issues.
Coordinate user training and assistance requests.
Confer with users and IT personnel to develop new approaches or alternatives.
Follow Helpdesk policies and procedures.
Acquire and maintain functional knowledge of network operating systems, hardware, and software.
Identify and prepare hardware for safe disposal, ensuring it is secured and stripped.
Perform other duties and projects as assigned.