Helpdesk Technician
Smart IMS•Nashville, TN
•Onsite
About The Position
The Helpdesk Technician provides IT support in an onsite role in Nashville, Tennessee, on a 1–2 month contract. The role handles customer support calls and troubleshoots printers, accounts, iOS devices, video conferencing, network connectivity, applications, and hardware. It also includes remote support and ServiceNow ticket management. The stated hourly range is $25.00–$30.00, depending on skills, experience, location, and industry.
Requirements
- Customer service skills.
- Experience handling up to 30 calls per day.
- Skills in printer administration and troubleshooting.
- Active Directory management skills.
- iOS management, support, and deployment skills.
- Video conferencing, network, and application troubleshooting skills.
- Ability to provide remote support and manage ServiceNow tickets.
Nice To Haves
- IT call center experience.
Responsibilities
- Handle a call volume of up to 30 calls per day.
- Administer and troubleshoot printers, including server print queues and local queues.
- Manage Active Directory, including navigating organizational units, looking up attributes, resetting passwords, and unlocking accounts.
- Support and deploy iOS devices, including setting up phones and iPads, resetting iTunes accounts and network settings, and backing up or restoring device data.
- Troubleshoot video conferencing solutions, including Cisco WebEx, MS Teams, and Cisco Presence.
- Troubleshoot networks, including internal and external VPN, LTE, and Wi-Fi.
- Troubleshoot applications, including account permissions, compatibility settings, and browser-based versus installed applications.
- Provide remote support using MSRA, RDP, Teams, and WebEx.
- Deploy hardware.
- Manage ServiceNow tickets, including ticket assignment.
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What This Job Offers
Education Level
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